Product Manager - Telecom BSS/OSS

Sonalake is a dynamic and growing company at the forefront of the telecommunications industry. We develop cutting-edge BSS/OSS solutions that enable our customers to manage and monetise their networks with unparalleled efficiency.

Innovation is central to our mission; anticipating future client needs, analysing emerging technologies and developing new products and services.

We are now seeking to grow our Product Management capability. That’s where you come in!

As a Product Manager with a focus on BSS/OSS, you will be the driving force behind our product's success. This role blends classic product management responsibilities with customer-facing presales activities such as RFPs, demos, and workshops to anticipate the evolving needs of the telecom market. This is a highly cross-functional role that requires a balance of strategic thinking, technical understanding, and customer-facing engagement. You will be a key player in shaping our future by balancing proactive product investment with the demands of critical customer projects and pre-sales activities.

You will

• Product Strategy and Roadmap Management
• Define, own, and execute the product roadmap for our BSS/OSS platform.
• Conduct market research, competitor analysis, and customer feedback analysis to inform product decisions and identify new opportunities.
• Prepare and present strategic documents and business cases, including research into emerging technologies like AI and its application in the telecom sector.
• Customer and Pre-Sales Engagement
• Serve as the primary product expert in customer engagements, from initial meetings to workshops and post-sales support.
• Lead and manage Product PoCs (Proof of Concepts) and demonstrations for potential customers, showcasing the value and capabilities of our solutions.
• Collaborate with the sales team to prepare comprehensive RFP (Request for Proposal) responses, defining the product's role and value proposition.
• Conduct workshops with customers to define Statements of Work (SOW) for new projects.

• Product Development and Delivery
• Translate customer needs and market requirements into detailed product specifications and user stories for the engineering team.
• Act as the voice of the customer within the development process, ensuring alignment with the product vision.
• Balance product-driven initiatives with project-specific demands, effectively managing resource allocation and prioritisation.
• Work closely with development, QA, and operations teams to ensure product reliability, scalability, and performance.
• Cross-Functional Leadership and Communication
• Serve as the central point of contact, facilitating communication and knowledge sharing between customers, sales, engineering, and management.
• Present product updates, insights, and strategy to internal teams and company leadership.
• Represent the company at key industry conferences (e.g., FTTH Council, INCA, TM Forum), staying up-to-date on industry standards and trends.

You may be a fit for this role if you

• Have proven experience as a Product Manager in the telecommunications industry, with a strong focus on BSS/OSS.
• Have in-depth knowledge of core telecom BSS/OSS concepts, including Product Catalogues, Order Management, Billing, and Service Fulfillment.
• Demonstrate experience in managing a product roadmap and delivering successful product releases.
• Deeply understand Carrier Ethernet and FTTP, as you'll be building products that directly serve these markets.
• Are an exceptional communicator and with proven presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Display strong customer orientation and a track record of successful customer engagement and relationship management.
• Have experience with Agile development methodologies.
• Thrive in a dynamic setting with a high degree of context switching between strategic, pre-sales, and project tasks.
• Show a proactive, problem-solving mindset with the ability to identify and address challenges head-on.
• Experiment with emerging technologies such as AI ( experience of its application in the telecom space is a plus).

What's in it for you?

• Direct influence on product strategy at company leadership level.
• Visibility in the industry through conferences and thought leadership.
• Opportunity to establish and shape the product management function as it scales.
• Remote-first approach with many team-building activities. You can work from our offices in Dublin, or work on a hybrid basis. We believe in a healthy work-life balance
• Every Sonalaker gets a training budget and paid training days every year to upskill. This covers courses, training, books or conferences
• We’ve a flat organisational structure with an emphasis on open, honest communication. There are no silos, no hierarchies and no barriers
• We focus on innovation: we run projects to evaluate new frameworks, create tools for internal use, contribute to the open source community and research new ways to use existing products in new problem domains

We take pride in being a people-oriented company. Openness and opportunity are really important to us. We build teams that span from experienced leaders to bright graduates and work to develop all of us within our coaching culture. Please note that we work in a hybrid set-up, 1 day per week in the office (Dublin, Blackrock).