Product Manager

Why You’ll Love This Role

As a Product Manager at StockX, you’ll play a critical role in building products that detect, prevent, and reduce fraudulent activity in our marketplace. You’re motivated by solving challenging problems at scale and protecting our customers and platform. You’ll work closely with engineering, trust & safety, and customer experience teams to design and deliver impactful solutions that mitigate risk while preserving a seamless buyer experience. You’re customer-obsessed, data-driven, and eager to grow your product skill set in a fast-paced, high-impact environment

What You’ll Do

• Define and execute roadmap: Support the development and execution of product strategies to prevent fraud and reduce platform risk
• Develop and enhance fraud detection systems: Work with engineering and fraud partners to build and refine rules, signals, and models that detect and block fraudulent activity
• Collaborate cross-functionally: Partner with teams across payments, checkout, identity, compliance, and customer support to create effective end-to-end fraud prevention systems
• Instrument and monitor signals: Help define and prioritize risk signals related to device, behavior, and transactions for detection and analysis
• Measure impact and optimize: Track product performance through KPIs like chargeback rate, false positives, and customer friction; run experiments and refine approaches accordingly
• Respond to new threats: Stay informed of evolving fraud tactics and contribute to rapid-response efforts and incident retrospectives
• Support incident response: Assist in investigating high-priority fraud incidents and implementing improvements based on root cause analysis
  
  

About You

• Bachelor’s degree in a technical, analytical, or business field (engineering/science preferred); Master’s a plus
• 2-5 years of product management or equivalent experience, ideally including work in fraud, risk, trust & safety, or payments
• Experience collaborating with Trust & Safety, Risk Operations, or Customer Service teams
• Strong analytical thinking; comfortable using data to drive decisions
• Prior experience working on fraud prevention, payments, or risk operations in U.S. and EU markets, with an understanding of region-specific regulations, schemes, and fraud trends
• Good understanding of common e-commerce fraud types (e.g., account takeovers, chargebacks, refund abuse, stolen payment methods)
• Clear communicator with the ability to work across technical and non-technical teams
• Comfortable with ambiguity and quick problem-solving in dynamic environments
• Ownership mindset and eagerness to grow within the company by expanding your impact and responsibilities over time
  
  

Nice to Have Skills

• Familiarity with third-party fraud platforms (e.g., Sift, Forter, Riskified)
• Understanding of payment processors and platforms (e.g., Adyen, Stripe, Braintree)
• Exposure to compliance standards (e.g., PCI-DSS, PSD2)
• Experience in a marketplace or multi-sided platform business
• Background working with real-time fraud scoring, rules, or machine learning models