Who we are:
Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond. What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save, and manage money — on their own terms, at a socially fair price.
Mama HQ is in beautiful Cape Town, South Africa. We're 150 people strong (and counting), representing 19 countries across Africa, Asia, the UK, and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better. Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. "Just be lekker!" means we trust our talented, diverse people to do what's right and make it happen — simply and with heart.
We've earned a few accolades, built lasting partnerships, and grown our reach in ways we're proud of. We've had good times and tough times, but our focus has never shifted. People over profit, always.
As the Shared Services Product Manager, you will own the end-to-end development of Mama Money’s internal platforms and operational products that support our business functions. This includes designing and optimising systems that enable finance, operations, risk, compliance, and customer support teams to work efficiently and deliver an excellent experience for our global customers. You will collaborate with cross-functional partners, including engineering, design, operations, risk, and data teams, to build scalable internal tools and processes that power Mama Money’s growth.
As our Shared Services Product Manager you will:
Product Strategy and Roadmap: Define and drive the product vision, strategy, and roadmap for Mama Money’s internal platforms and operational tools.
Identify opportunities to streamline workflows, reduce operational friction, and improve efficiency across teams.
Prioritise initiatives that enhance the scalability, reliability, and compliance of our internal processes.
User Experience and Design: Partner with designers and front-end engineers to build intuitive internal tools for finance, operations, and support teams.
Simplify complex processes such as reporting, transaction monitoring, and customer issue resolution.
Reduce operational bottlenecks and improve the usability of internal dashboards and systems.
Infrastructure, Processes, and Compliance: Collaborate with back-end engineers to develop resilient, scalable internal systems.
Ensure integrations with internal and external platforms meet compliance, risk, and regulatory requirements.
Continuously optimise workflows for efficiency, accuracy, and reliability across teams.
Cross-Team Collaboration: Work closely with finance, operations, risk, and customer support teams to understand pain points and design solutions.
Partner with the data team to monitor operational performance, identify bottlenecks, and propose improvements.
Facilitate cross-functional initiatives that improve internal alignment and enable faster decision-making.
Data-Driven Decision Making: Analyse operational metrics, system performance, and team workflows to inform product decisions.
Use feedback from internal stakeholders and data insights to continuously optimise tools and processes.
Market Research and Benchmarking: Stay informed about industry best practices in fintech operations, internal platforms, and shared services.
Benchmark Mama Money’s internal systems against global standards to ensure efficiency, compliance, and scalability.
What we’re looking for:
3+ years of product management experience, ideally in fintech, payments, operations, or internal tooling.
Experience managing end-to-end product development across front-end and back-end systems.
Strong understanding of operational workflows, compliance requirements, and internal process optimisation.
Ability to translate business and regulatory needs into clear technical requirements.
Data-driven mindset with experience using analytics to guide prioritisation and decision-making.
Excellent communication skills and the ability to collaborate effectively across technical and non-technical teams.
In your first 90 days at Mama Money you will:
Gain a deep understanding of Mama Money’s internal systems, operational workflows, and team needs.
Learn how finance, operations, risk, and support functions interact with technology and tools.
Dive into current projects, performance metrics, and known operational challenges to identify opportunities for improvement.
Collaborate with engineering to align on priorities and integration timelines for internal platforms.
Build relationships with key stakeholders across teams to understand pain points and gather requirements.
Propose initial initiatives to improve efficiency, reduce friction, and enhance the scalability of shared services.
You have worked within the fintech space or at a rapidly scaling startup.
Why Mama?
At Mama Money, we build products that help people do more with their money, from sending money home, to saving, to accessing money in ways that feel safe & simple. The work we do matters because it helps real people in real ways every day.
We care about making life easier for our customers. We’re not afraid to give things a go, and we take ownership of what we do. We keep learning, support each other, and stay focused on what matters most.
If you’re looking for meaningful work and a team that cares about what they’re building, Mama Money could be the right place for you.
Mama’s values:
- Making it easier for customers
- Give it a go
- Just own it
