Product Manager, Provider Scheduling

As part of the Product Management team, the Product Manager (PM) is:

• A Strategic Visionary: responsible for the overall product strategy and vision for a single product vertical. You focus on the "why" behind the product, ensuring it aligns with business goals and market needs.
• Market and Customer Focused: conducting market research, identifying user needs, and defining the product's target audience. You often engage with prospects and customers directly. You are the voice of the customer and the market.
• Owner of the Product Roadmap: creating and maintaining the product roadmap, outlining planned initiatives over time.
• A Cross-Functional Leader: working closely with various departments (marketing, sales, support) to ensure the product meets business objectives and customer expectations.

What You’ll Do

• Provide vision and direction of the product from a patient and user-centered perspective to internal and external stakeholders.
• Assess new initiatives for strategic, product, and market fit, return on investment, and RICE priority. This includes developing a business case, documenting product requirements, conducting user interviews, reviewing application metrics, and surveying customers to collect supporting evidence.
• Refine initiatives for estimation by the development team collaboratively with UX designers, and architects.
• Set the next quarter’s priorities, respond to changes in customer needs, and identify dependencies collaboratively with the senior leadership team (SLT) and single technology owners (STOs).
• Plan, communicate, and maintain a 3-year customer facing roadmap, working cross functionally with various departments.
• Quarterly plan the next program increment (PI) partnered with PerfectServe’s engineering team.
• Establish, maintain, and report on product, product management, and roadmap delivery KPIs.
• Consult with Product Owners on customer release notes.
• Consult with the sales and success organizations as product experts, including joining strategic meetings, supporting the RFP process, and updating competitor battle cards.

Requirements 

• Bachelor’s degree or equivalent work experience in a related field.
• At least 3+ years (or 5+ years for Senior PM) leading end-to-end product management on both SaaS and mobile platforms.
• Experience in process improvement. Iterating and advancing Agile maturity, defining customer discovery process and post-launch/go-to-market planning.
• The ability to communicate effectively with technical and non-technical teams.
• Strong orientation toward data and evidence. Willingness to question the status quo.
• Demonstrates experience balancing conflicting priorities and making decisions despite ambiguity.
• Ability to collaborate, lead through influence without authority, and foster teamwork (ideally in a remote-work environment).
• Proficient in capacity management and/or project management.
• Effective in technical or formal writing for varying audiences and levels of technical expertise.

Beneficial Skills annd Qualifications

• Domain knowledge in Clinical Communications and Collaboration, Clinical Mobility, Clinical Workflows, Patient and Family Communications, Hospital Call Centers, Afterhours Answering Services, and/or Provider Scheduling is a plus
• Experience using Jira, Confluence, Pendo, Visio, V0, Copilot is a plus
• Experience with Scaled Agile Framework (SAFe) is a plus
• Scrum Alliance Certified Scrum Master, or higher professional certification
• Scrum Alliance Certified Product Manager, or higher professional certification
• Graduate Degree (MBA, or MSc)
• Technical familiarity with RESTful API architecture, operations
• Technical familiarity with HTML, Angular, React or other front end web development languages

Environment, Physical & Other Requirements

This position requires interaction with people and technology while either standing or sitting. Most customer meetings are to be conducted with camera enabled. To best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.

This position requires up to 10% onsite travel to facilitate product management activities (customer interviews, work studies, and requirements gathering), and support sales and success teams.

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**

We offer a salary range of $120,000–$150,000 per year USD, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations