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NALA

Product Manager, Pricing

London , United Kingdom
full-time On-site

AI overview

Increase pricing precision and automation through innovative tools and strategies while collaborating with cross-functional teams to enhance customer experience.

👋 About Us

NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025.

We operate two core products:

  • NALA, our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia.
  • Rafiki, our B2B payments infrastructure, is powering global payments.

Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always.

At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever.

Join us in building Payments for the Next Billion

🙌 Your Mission

Increase the precision and automation of our pricing, revenue reporting and reconciliation. This will include building out pricing tools, reporting as a service, helping us further automation reconciliation and pricing operations (this could mean analysis, price setting and experimentation in general). If you'd like to learn more about what our teams are focusing on, tech stack or how we work, please use this link for our Notion page.

🎯 Your Responsibilities in this Role

🎯 Your Responsibilities in this Role

  • Bring a sense of urgency to your work and inspire the team to unite under your leadership to deliver an incredible product
  • Take ownership of the consumer product to drive the product and business-planning process across cross-functional teams of the company
  • Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
  • Develop product positioning and messaging that differentiates NALA and its features across primary market segments
  • Collaborate with design, engineering, research, legal and compliance teams to refine your plan and execute it effectively
  • You’ll be speaking to customers on a near daily basis to understand needs and ultimately sticking our ethos of ‘customer first’
  • Assess current competitor offerings to seek opportunities for differentiation
  • Develop an understanding of our users at a deep level and gauge customer needs to propose prospective solutions
  • Define initial product proposition and go-to-market strategies for new expansion markets
  • Meeting with the C-suite to discuss financial data and ways to improve business operations

🔥 Must-have requirements

  • Proven experience shipping a breadth of high-quality consumer product features at a Fintech or Payments company
  • You have 5+ years of product management experience shipping world-class products at fast-growing companies and have had demonstrable engagement with Design, Engineering and Leadership teams.
  • You must be data-obsessed, to us this means you’re hands-on with SQL, and have some software engineering experience. We’d like you to interrogate product data yourself to make decisions. We understand that perfect data is not available but knowing what pragmatic assumptions can be made to drive reasonable decisions is very important
  • You have enough engineering context to know a bad MVP from a good one and have experience with product discovery methodologies
  • You have strong empathy for customers and an unwillingness to compromise on user-centered design
  • Experience in working with third parties, whether it’s evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options

💪 Nice to have requirements

  • Understand equally the customers needs from a UK, African and Asian perspective
  • In addition to English, you can also speak French or Swahili

✅ Success in the role looks like

3-Month Metrics

  • Delivered a clear roadmap for the pricing engine redesign, with alignment across Engineering, Compliance, and Product teams
  • Launched MVP version of internal pricing tools to support initial automation and experimentation needs
  • Shipped first iteration of improved in-app pricing display with measurable uplift in clarity (e.g. reduced support queries or higher trust ratings)

6-Month Metrics

  • Rolled out the next-gen pricing engine across key markets with >90% pricing accuracy and <1hr latency on updates
  • Enabled 3+ concurrent pricing experiments through the new infrastructure, resulting in measurable lift in conversion or margin
  • Developed a pricing reporting and reconciliation framework with automated coverage of 80%+ key payment corridors

➡️ Interview Process

If successful you will be selected for our interview process which has 4 stages:

  • [30mins] Interview with the Talent Team
    • This is our initial touchpoint. We're keen to understand your motivations and experiences better. As a tip, reflecting on why you applied for this role and being familiar with your application responses will be beneficial.
  • [45 mins] Product Sense
    • You'll meet with Dai, Head of Data / Interim Product Manager for the Pricing & Revenue squad
  • Our take home Task
    • We will send you a specific task to the product team you're interviewing for
  • [1 hour] Task Review Interview
    • You'll meet with Dai and & Nico, CTO & Co-Founder. We will ask you to present your task back to the team. They will have some questions prepared and will deep dive into some areas of the task with you
  • [30 mins] Customer Empathy
    • You'll meet with Benji, CEO with a specific session focused on customers, as per one of our values #CustomersFirstAlways
  • References
    • We conduct reference checks as standard for all of our hires at NALA
  • Decision
    • We’ll aim to come back with a timely decision and feedback on your overall interview process.

⭐️ Benefits

  • 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard!
  • Hybrid Working: We work in our Canary Wharf Office four days a week (Monday, Wednesday, Thursday and Friday).
  • Birthday Leave: Celebrate your special day with a bonus day off to take off that month.
  • Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks for the secondary caregiver (After a 6-month probationary period).
  • Global Workspace: Get access to WeWork locations worldwide.
  • Learning Budget: Fuel your growth with $1000 annually for learning and development.
  • Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
  • Monthly Socials: Join fun social events every month for great times.
  • Free Coffee: Enjoy barista-style coffee at your fingertips.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Hybrid Working: We work in our Canary Wharf Office four days a week (Monday, Wednesday, Thursday and Friday).
  • Learning Budget: Learning Budget: Fuel your growth with $1000 annually for learning and development.
  • Barista-Style Coffee: Free Coffee: Enjoy barista-style coffee at your fingertips.
  • Paid Parental Leave: Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks for the secondary caregiver (After a 6-month probationary period).
  • Paid Time Off: 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard!
NALA

We’re on a mission to increase economic opportunities for Africans across the globe, and we’re keen to hear from capable, ambitious, and creative people who want to help bring this vision to fruition. 🚀 Our first product was a mobile money service in East Africa, which gained over 2,000 customers. Now we’ve set our sights on building a bank for the African diaspora across the globe and our initial focus is on remittances. We’re currently launching an international money transfer service for African living overseas, who send money home to their loved ones. We’re backed by: Balderton Capital, Y- Combinator, Accel Partners, and several incredible fintech angel investors including the founders of Monzo, Comply Advantage, Luno, and Simple.Find us on TechCrunch What we are currently building 🚀 We want to build a bank for the African diaspora globally, initially by starting with a cross-border money transfer service. We believe this is critical to solve to channel economic value back to the African continent. We believe using remittances is one of the best forms of true economic development and we would like to use it as an entry point before building new layers of financial services for the African diaspora. At a starting point we are excited about: Building Remittances 2.0 - we know remittance fees are a race to the bottom and believe the current model has some things that need to be changed. Enabling credit - for senders sending money back to Africa so they don’t have to wait till they get their paycheck at the end of the month. Building infrastructure - enabling payments infrastructure locally in Africa. Building a community of African diaspora helping us build an incredible product together.

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