Product Manager - Post Order Experience (m/f/d)

As a Product Manager for Post-Order Experience (m/f/d), you'll own the end-to-end experience customers have after placing an order - from real-time tracking through delivery completion and everything that happens when things don't go as planned.

This is a unique role that sits at the intersection of operations and consumer Product. You'll shape customer-facing experiences like order tracking, delivery communication, and our Help Center, while also building and improving the operational systems behind workforce management, including employee data integrations, working-hour tracking for productivity and payroll, compliance and identity verification.. The scope is broad and evolving - we're looking for someone comfortable navigating ambiguity and shifting priorities in a fast-paced environment.

You'll partner closely with operations, customer care, engineering, design, and analytics to deliver improvements that customers feel and that scale operationally.

You will:

• Own the product vision and roadmap for post-order customer touchpoints, including order tracking, delay management, delivery status communication, and post-order feedback
• Drive improvements to our help center and customer support experience, identifying opportunities for automation and self-service
• Build and maintain workforce management tools and integrations (scheduling, punching, HR system integrations, compliance workflows)
• Collaborate with operations stakeholders to ensure rider-facing and customer-facing systems work together seamlessly
• Define and monitor key metrics across customer satisfaction, operational efficiency as well as workforce data quality and compliance 
• Lead discovery, prioritization, and delivery with a cross-functional squad of engineers, designers, and analysts
• Balance quick tactical fixes with longer-term strategic bets - this domain requires both

• 2+ years of product management experience, ideally with exposure to both consumer-facing products and operational/back-office systems
• Strong analytical skills - you're comfortable with data, can design experiments, and use quantitative evidence to drive decisions
• Genuine user empathy paired with operational pragmatism; you care about the customer experience but understand the constraints of running a physical delivery operation
• Experience working with distributed or cross-functional stakeholder groups (operations, engineering, customer care)
• Curiosity about emerging technologies such as AI, and a willingness to experiment with new tools to improve product discovery, analysis, and execution 
• Clear, concise communication in English
• A bachelor's degree or equivalent practical experience

Nice to Have

• Experience in logistics, delivery, marketplace, or workforce management products
• Familiarity with third-party integrations (HR systems, scheduling tools, identity verification)
• Exposure to automation or self-service tooling for customer support

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
• A discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.