Product Manager

At NiCE, Product Managers lead from the front. This means maintaining direct engagement with customers and partners, deeply understanding real-world business challenges, and translating those needs into innovative solutions. NiCE is an AI-first technology company, and Product Managers are expected to actively embrace modern AI tools in their daily work — using them to accelerate discovery, prototype new ideas, and rapidly validate solutions with real users.

Essential functions of the Product Manager include developing market and product requirements for the NiCE product/solution offering, based upon customer, competitive, technical, and market information. The Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process for and within NiCE, including with potential customers.

As part of NiCE’s AI-first culture, Product Managers are also expected to leverage modern AI development tools to rapidly test ideas and validate product concepts. This includes the ability to create early working prototypes using AI-assisted development tools (sometimes referred to as “vibe coding”) that allow teams and customers to interact with real functionality during early design stages.

A Typical Day Might Include the Following:

• Work directly with partners, customers, and NiCE sales teams to understand business needs regarding interaction analytics within the contact center.
  • Maintain direct client engagement to validate product direction and ensure customer needs are reflected in product strategy.
  • Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release.
  • Assist with the development of the functional/technical design for the features and functions called for by the product requirements.
  • Rapidly prototype new product ideas using AI-assisted development tools to validate concepts with internal teams and customers.
  • Leverage modern AI development platforms (such as Claude Code, Manus AI, Lovable, and other emerging tools) to accelerate ideation, prototyping, and experimentation.
  • Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products.
  • Prioritize and update defects, improvements, and enhancements.
  • Design / Storyboard and develop product demonstration scenarios within the application.
  • Participate in customer-facing sales meetings, events, and user conferences as a product expert.
  • Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).
  • Communicate the value of the GenAI / Copilot solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.
  • Communicate in an effective and professional way with customers in and outside of NICE CXone.

To Land This Gig You'll Need:

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred.

• 5+ years’ experience with software product management, professional services, or in another relevant role.
  • Excellent written and oral communication skills.
  • Demonstrated experience as a persuasive and persistent advocate for customer needs.
  • Excellent cross-functional team leader with project management skills.
  • Demonstrated ability to take initiative and work in a self-directed manner.
  • Ability to thrive in a changing environment.
  • Ability to communicate comfortably across all levels of corporate structure.
  • Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market.
  • Contact Center business experience preferred.
  • User experience / graphic design skills a plus, but not required.
  • Knowledge of telephony infrastructure a plus, but not required.
  • Experience with Contact Center solutions including agent interactions and automation, virtual agents, GenAI/LLMs.
  • Experience managing one’s own time and balancing many different projects simultaneously.
  • Experience with software development, networking, hosted applications, telecommunications, or other similar technical products.
  • Experience with a SaaS product set.

Additional preferred qualifications:

• Demonstrated experience working directly with enterprise customers to understand requirements and translate them into product direction.
  • Comfort leveraging AI tools to accelerate product discovery, prototyping, and experimentation.
  • Experience building early functional prototypes using AI-assisted development tools such as Claude Code, Manus AI, Lovable, or similar platforms.
  • Curiosity and willingness to continuously experiment with emerging AI technologies to improve product development velocity and innovation.