Product Manager

So, what’s the role all about?

As a Technical Product Manager at NiCE Cognigy, you will lead the strategy and execution of product capabilities at the intersection of conversational AI, platform architecture, and customer value. You will work closely with engineering, design, customer facing teams, and go to market partners to define what we build, why we build it, and how success is measured. Reporting to the Director of Product, you will translate complex technical opportunities into clear, scalable product outcomes designed for enterprise customers.

How will you make an impact?

• Own product discovery and partner closely with engineering to deliver one or more technical product areas from problem definition through launch, iteration, and continuous improvement
• Shape product direction by combining market insights, customer feedback, usage data, and platform constraints into clear priorities and well scoped plans
• Build prototypes when needed and collaborate with engineering and design to deliver robust technical solutions with an excellent user experience
• Drive cross functional alignment, communicate trade offs transparently, and build trust to accelerate decision making
• Define success metrics and use data to evaluate outcomes, learn quickly, and continuously improve the product

Have you got what it takes?

• Technically fluent Product Manager with a proven track record of delivering meaningful outcomes in SaaS, AI, or platform focused environments
• Hands on and up to date with modern AI tooling, with the ability to build prototypes independently
• Comfortable navigating ambiguity, structuring complex problems, and moving from concept to execution while keeping customer value front and center
• Able to discuss system constraints and architectural trade offs with engineers and communicate clearly with non technical stakeholders
• Pragmatic in balancing speed and quality, with strong judgment in prioritization and product decisions
• A collaborative leader who raises the bar through ownership, clarity, and follow through

Nice to have experience with

• Conversational AI, LLM enabled products, automation platforms, or adjacent technical products
• Enterprise product requirements including scalability, security, and adoption considerations
• Leading cross functional initiatives with international, distributed teams and influencing both product quality and business outcomes
• An ownership mindset with the initiative to drive work to completion and deliver measurable impact

What’s in it for you?

Join a fast growing company at the forefront of conversational AI, where you will work on technically ambitious products with real world enterprise impact. You will collaborate with talented, driven teams in an international environment, have the opportunity to influence product direction end to end, and grow alongside a platform used by leading global organizations. If you are motivated by solving complex problems, building at scale, and turning technology into customer value, this role offers the chance to make a meaningful difference.

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 10001

Reporting into: Director - Product Management 

Job type: Individual contributor.

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