Product Manager - NDIS

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Product Manager – Health & Care at Civica 

This role places you at the centre of Civica’s mission to deliver exceptional, compliant, and future‑ready solutions for the disability services sector. As the NDIS Product Manager, you serve as the organisation’s domain expert in NDIS legislation, regulation, and operational requirements. You shape how compliance and scheme evolution translate into product direction, ensuring Civica’s Carelink platform remains robust, trusted, and aligned with the needs of providers and participants.

You will operate as a critical link between regulatory change, customer needs, and product execution. You will influence Civica’s roadmap, craft precise and actionable requirements, and guide engineering teams in delivering high‑quality, scalable features. Your work directly supports Civica’s vision of becoming a global GovTech champion, strengthening the digital foundations that enable providers to deliver safe, effective, and person‑centred services.

This is a role for someone who thrives in complexity, values clarity, and is motivated by meaningful impact. You will be surrounded by collaborative teams, supported by strong leadership, and empowered to drive outcomes that continuously improve the Carelink experience for customers across Australia.

Requirements

• Demonstrated experience as a Product Manager within a modern software or product‑focused organisation.
• Extensive knowledge of the NDIS Act, NDIS Practice Standards, and the NDIS Quality and Safeguards Commission regulatory framework.
• Proven capability to interpret disability sector legislation and government policy and translate these into actionable product requirements.
• Strong understanding of NDIS operational processes including plan management, provider registration, claiming, rostering, and participant service delivery.
• Experience creating and managing product backlogs, writing clear and detailed user stories with concise acceptance criteria.
• Ability to prioritise requirements based on customer value, business outcomes, and technical feasibility.
• Strong technical acumen with the ability to engage in architectural conversations, technical discussions, and solution considerations.
• Demonstrated experience collaborating effectively with cross‑functional teams including engineering, design, marketing, commercial, and customer success.
• Strong analytical skills to interpret data, evaluate product performance, and identify opportunities for improvement.
• Experience participating in agile delivery practices including sprint planning, stand‑ups, and retrospectives.
• Ability to identify and mitigate risks, manage trade‑offs, and support decision‑making across competing priorities.
• Experience monitoring regulatory changes, interpreting their product impact, and developing compliance‑aligned requirements.
• Strong problem‑solving capability with the ability to simplify complex problems into elegant product solutions.
• Flexibility to adapt to evolving market conditions, customer expectations, and organisational priorities.
• Experience contributing to customer‑facing guidance, transition materials, and regulatory communications is highly advantageous.

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.