Product Manager

Infomedia & the role 

Infomedia is a leading global provider of SaaS and DaaS solutions to the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of vehicle and customer lifecycle system innovation for more than 30 years. We develop online parts selling systems, service quoting and inspection solutions, data analysis, predictive marketing, and eCommerce solutions.

Position Purpose:

1. Product enhancements - strategically improve Microcat EPC and Superservice Menus (SSM), to get ahead of the curve of industry trends and deliver new developments to drive sales, client retention & end-user satisfaction
2. Communication - be the conduit between the external clients and internal stakeholders (product mgt, service delivery & development etc.) to “translate” / interpret client’s business requirements into developer understandable definitions
3. Existing revenue retention - supporting the EMEA client base delivering product improvements, feature enhancements whilst prioritising product-related bug fixing
4. New revenue opportunities - provide assistance with pre-sales activities for the EMEA sales team thereafter create product scope documents & under take field test management

Key Responsibilities:

• Manage the product backlog and horizon 1 product roadmap;
• Ensure that all product changes are aligned with product strategy, resonate with our client base, enhance client satisfaction and increase the profitability of the products in your portfolio;
• Regularly review the product Comments and Improvements received from clients (Voice of Client). Develop related improvement initiatives that enhance client satisfaction;
• Develop business requirements for NEW Work Requests (NWR) working with Business Analysts when required;
• Work with the BAU and Project teams to plan, schedule and develop new products and major version releases;
• Develop Beta and Pilot programs that test product readiness, client satisfaction and acceptance of a new product or major enhancement;
• Work with the Marketing and Sales team to develop go-to-market strategies;
• Meet with clients and internal stakeholders to discuss product-related activities;
• Carry out competitive analysis to benchmark our solution against others in the industry. Make this information available to internal stake holders so that it may assist with selling against the opposition;
• Provide subject matter expertise to the commercial teams to enhance client relationships and assist with sales opportunities;
• All other duties as required.

Essential Experience:

• Work experience in the automotive industry
• Understanding of dealership aftersales processes/procedures
• Previous Product Management experience
• JIRA ticket management system (or similar)

Essential Skills:

• Business fluent level of German and English, spoken and written
• Ability to work to deadlines with good time management skills
• Ability to multitask and prioritise workload
• Good communication skills and distribution of information between clients and internal stakeholders
• Ability to work remotely and independently
• Good training and presentation skills

Other:

• Be available to attend out of hours calls with colleagues in Australia and the US
• Willingness to travel across Europe