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Keywords Studios

Product Manager II

Pune , India
full-time

AI overview

Leverage deep customer and market knowledge to deliver a differentiated product experience and achieve strong product-market fit for Helpshift’s platform.

As Product Manager II, you will Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can’t live without. The product provides value, ease of use and feasibility to end-user personas while giving them simple yet effective ways to get Help & Support. You will be measured on achieving strong product-market fit for Helpshift’s platform. You will achieve these goals by leveraging deep customer, market, and technology knowledge, and by practicing disciplined, user centered product management that delivered on product excellence.

About the role: 

  • Domain Understanding​: 5-7 years of experience as product manager in B2B tech space for commercially successful B2B products. Demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with software is a must.        
  •  Product Management Excellence​: Managed products for BU/company through the $25-$100M ARR phase. Proven ability to design, develop, and ship B2B SaaS using agile methodologies.           
  • Market Listening​ and Knowing the Customer: 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives. Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.                                                                    
  •  Problem Solving: Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.           
  • Focused and disciplined: strong ability to prioritize, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesn’t get easily distracted.      
  • Data-driven yet biased to action: knows where to find and how to use data to inform decision making. Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess. Understands the importance of speed and doesn’t get bogged down by ambiguity or analysis paralysis.      
  • Mandatory Experience: Must have work experience as a PM/PM-II for products from at least 1 of the following areas:
    • API & Integration
    • Gaming Consoles
Keywords Studios

COMPANY PROFILEEstablished in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords(KWS) is the world’s leading provider of technical services to the fast growing, global video games market. Our 5,000 employees in 50+ Studios in 21 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers. We have a proven track record of organic and acquisition led growth and have successfully acquired and integrated 39 acquisitions since 2014. WHY WORK AT KEYWORDS STUDIOS? People that work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 43 global studios or working together virtually. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.https://www.keywordsstudios.com/

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