OKX
Product Manager / Director, Content Moderation & Creator Ecosystems
TLDR
Lead the development of OKX Planet Community’s content safety and governance system, focusing on balancing safety, compliance, and user experience from inception.
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
The Mission
Build OKX Planet Community’s content safety and governance system from 0 to 1: Define risks → Detect → Enforce → Appeals/UX → Measure and improve, balancing safety, compliance, and user experience.
What You'll Be Doing
- Define risk categories and severity levels (e.g., scams/phishing, traffic diversion, investment misinformation, harassment/hate, sexual/violent content, IP infringement).
- Build multi-language lexicons and rule strategies (thresholds, combinations, rate limits) for key scenarios: posts, comments, group chats, livestreams, profiles.
- Integrate risk signals and systems: account risk score, device/behavior signals, reports, human review, content detection models.
- Design enforcement and visibility actions: downrank/limit reach, self-only/limited visibility, global removal, interaction limits, account penalties.
- Design the flagged-user experience: clear notices, verification steps when needed, appeals flow, result notifications, SLAs.
- Create dashboards and KPIs (violation rate, false positives, appeal pass rate, repeat-offense rate, handling time, review cost) and continuously optimize.
What We Look For In You
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5+ years in governance/risk/strategy product roles for content platforms (community/live/short video preferred).
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Proven 0–1 build experience: risk framework + rules/lexicon + enforcement + appeals + measurement.
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Strong data and cross-functional execution with ML/engineering/review ops/legal/compliance/support.
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Nice to have: anti-scam/blackhat experience; multi-language/global governance; crypto risk knowledge.
Perks & Benefits
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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Wellness and meal allowances
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Comprehensive healthcare schemes for employees and dependants
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More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Benefits
Education Stipend
L&D programs and Education subsidy for employees' growth and development
Health Insurance
Comprehensive healthcare schemes for employees and dependants
Team building programs and company events
Various team building programs and company events
Wellness Stipend
Wellness and meal allowances
OKX operates as a prominent cryptocurrency exchange, enabling users to buy, sell, and trade a wide range of digital assets, including Bitcoin and Ethereum. In addition to facilitating crypto trading, they've developed OKX Wallet, a widely-used platform for accessing decentralized applications and exploring the Web3 landscape.
- Founded
- Founded 2017
- Employees
- 500+ employees
- Industry
- Diversified Financial Services
Product Manager