Are you interested in the next generation of Artificial Intelligence and Natural Language Processing? Then, read on. Level AI is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents.
Join us in our quest to equip call centers with cutting-edge technologies so that they can put the human back into the customer care experience.
Level AI (https://thelevel.ai/) is a hyper-growth, series B, Silicon Valley-based startup backed by Battery Ventures. We’ve assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others.
Responsibilities :
- As a Product Manager, AI at Level AI, you will be responsible for driving the roadmap for some of the most cutting edge technology such as Generative AI, Contextual Intelligence.
- Gain a thorough understanding of the latest AI technologies and leverage those to solve customer problems.
- You will help Identify, analyze, and prioritize new features based on business and customer impact.
- You will build a go-to-market strategy for a new product/Feature launch to deliver results that ensure the customer and business goals are met in operational launch plans.
- Identify and fill product gaps and generate new ideas that grow product adoption, improve customer experience and drive growth.
- Oversee the product throughout its life cycle, including ideation, prototyping, user research, design, launch, iteration, and end-of-life decisions
- Drive product launches to meet release goals and ensure cross-functional teams have appropriate understanding, are aligned, are prepared, and plans in place to execute and monitor outcomes
- Work with Product Marketing to develop messaging and product positioning that explain technical and business value in simple, understandable terms
- Execute Product Planning and Development – Including customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements, and ownership of product positioning.
- Collaborate with engineering on continuously improving software delivery best practices, Including helping the team make tradeoffs based on customer requirements, QA/testing of the product.
Requirement :
- We want someone with a passion to innovate, who likes working backwards from the customer and can handle complex problems
- A strong fundamental understanding of Computer Science through pursuit of a Bachelor’s, Master’s; prefer MBA, or a related discipline2+ years of experience in product management (experience in a startup environment is a huge plus)Saas experience is preferred
- Experience working with cross-disciplinary teams across the organization including engineering, marketing, UX
- Ability to effectively communicate to stakeholders at all levels of the organization—from the end user (technical buyer) to the decision maker (economic buyer)—with excellent written, oral, and presentation skills
- Self-starter with a growth mindset, adaptability, and a drive for continuous improvement
