Product Manager (12 month FTC)

MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk, save up to 70% on back-office costs, and create safer work environments through our digital workforce solutions. With our industry-first digital Skills Passport, workers can seamlessly manage their training and competency information. In essence, we are building a global worker credentialing platform designed to create safer, more connected, and agile workplaces. As we rapidly expand with offices worldwide, we are seeking the next generation of innovative MyPassers to join us in shaping the future of our industry. Ready to own the product lifecycle? We're looking for an experienced Product Manager to step in and lead the charge on a massive new opportunity: building out a product offering centered on company compliance. You’ll be partnering with the Group Product Manager to align on the strategy and roadmap, but your main job is to get it done. You'll be the one talking to the customer, prioritizing features, and coordinating across our teams to deliver measurable business outcomes that bolster the MyPass platform—which already supports thousands of companies daily. Key responsibilities

Supporting the Group Product Manager with the product vision. This includes communicating with stakeholders to understand business objectives and supporting the ongoing iteration of our product roadmap

Provide information to help with prioritising needs through the consideration of stakeholders' objectives and the time/cost/budget constraints for each function or feature

Prioritises product initiatives and features by synthesising customer feedback, market insights, and business objectives

Facilitates agile ceremonies including sprint planning, refinement, and reviews, ensuring the team has clear priorities, context, and success criteria for each sprint.

Anticipating client needs using your knowledge of the market, industry trends and customer journey and story maps

Collaborates across Operations, Engineering, and other functions to align on priorities, trade-offs, and delivery approach, ensuring shared understanding of product goals and customer impact.

Engages directly with customers to gather insights, validate problems, and test solutions, actively seeking customer feedback and product usage data to inform product decisions and build stakeholder alignment.

Evaluate product progress through each iteration and determine whether the final solution is acceptable (usable, valuable, viable)

Produces release notes and product documentation that enable Operations, Support, and other teams to effectively communicate changes, troubleshoot issues, and support customers

Requirements

2-3 years of product management experience, ideally in a B2B SaaS environment 

Demonstrated experience managing product backlogs and roadmaps using agile methodologies

Proficiency with product management tools including Jira, Confluence, and Amplitude (or similar analytics platforms)

Proven ability to facilitate agile ceremonies (sprint planning, refinement, reviews) and work effectively with engineering teams

Strong stakeholder management skills with experience gathering requirements from customers and internal teams

Excellent written communication skills, including experience creating product requirements documents, release notes, and user documentation

Analytical mindset with ability to synthesise customer feedback, data insights, and business objectives into prioritised product decisions

Experience collaborating across multiple functions (engineering, operations, sales, customer success)

Desirable

Experience in workforce management, credentialing, compliance, or HR technology domains

Knowledge of the resources, mining, or construction sectors

Experience with customer journey mapping and user story mapping techniques

Understanding of API integrations and data structures (without requiring technical implementation skills)

Tertiary qualification in business, technology, or related field

Life at MyPass

Extra time off – 20 days annual leave, plus 3 additional days during our Christmas shutdown, birthday leave, study leave, and volunteer leave each year

Hybrid and flexible – Work from home or our CBD-based, pet-friendly office

Wellbeing focus – Free subscription to the WithU health app, office yoga and pilates, and a wellbeing policy that supports what works for you

Learning that works for you – $1,000 annual learning budget and access to online and in-person development opportunities

Support when you need it – Access to our Employee Assistance Program (EAP)

We value great people – A generous referral program when you help us find new talent