Product Intake Team Lead - SpryCIS

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities. Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success. Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join our award-winning team in transforming an essential industry that powers communities across the Americas. Position Overview The Product Intake Team Lead - SpryCIS shapes what gets built and why by serving as the main entry point for all SpryCIS product work. You'll be the critical bridge between market demand and product execution - transforming client needs, market signals, and strategic opportunities into well-defined product work that drives SpryCIS forward. This player-coach role leads a 2-person team that owns the discovery phase of product development. You'll decide which problems are worth solving, refine unclear requirements, and ensure every Epic has clear business value before it reaches the development teams. You'll spot market trends that others miss and surface opportunities that shape the SpryCIS roadmap. What makes this role unique: You operate at the intersection of market intelligence, technical validation, and product strategy. While many product roles are either purely strategic or purely tactical, this role requires both - you'll lead discovery sessions with utility clients in the morning and orchestrate SOW responses across Product Owners and technical SMEs in the afternoon. Time allocation: 50% discovery and Epic development, 20% cross-product coordination and technical validation, 20% people leadership, 10% market intelligence and strategy. 💥 You'll have real authority to:

Reject poorly-defined requirements and challenge proposals when commitments aren't feasible

Shape which opportunities make it onto the SpryCIS roadmap through trend analysis and prioritization

Define what "ready" means for Epics and hold teams accountable to quality standards

Partner with Product Owner Team Leads as a peer to balance workload and coordinate complex discovery

Deliver Epics with ROM accuracy within 50% growth margin after Solution Design

Final technical review of all SOW content before contractual commitment

Coordinate multi-product SOWs with Point Solutions Group Product Manager

Surface market trends and high-value opportunities that influence product strategy

🛠 Responsibilities

Lead discovery to uncover the real business problems behind client requests - you'll challenge "build this feature" and dig deeper to understand "solve this problem"

Facilitate discovery sessions with enterprise utility clients, Sales, and internal stakeholders

Validate business value and challenge technically-focused requests lacking clear rationale

Decide what's worth building and what's not - you're the quality gatekeeper before work enters the pipeline

Transform ambiguous requests into clear product work: What problem? What process? What outcomes? What effort?

Develop preliminary solution designs that balance client needs with technical feasibility

Generate ROM estimates that Product Owner Teams can trust and refine (target: -10% to +50% variance)

Set the standard for Epic quality across the organization

Deliver "ready" Epics that Product Owner Teams can immediately begin Solution Design

Partner with Product Owner Team Leads to balance discovery workload and tackle complex challenges together

Continuously improve handoff quality based on feedback and ROM accuracy tracking

Orchestrate SOW responses spanning SpryCIS and Point Solutions - you're the quarterback bringing it all together

Engage the right Product Owners at the right time through coordination with Product Owner Team Leads and Point Solutions Group Product Manager

Synthesize technical contributions into compelling, cohesive proposals

Manage cross-product dependencies and ensure nothing falls through the cracks

Final technical review of all SOW content - you're the last line of defense before contractual commitment

Validate technical feasibility, identify risks, and work with Sales to refine infeasible commitments

Propose viable alternatives when initial proposals need adjustment

Maintain deep SpryCIS expertise and working knowledge of Point Solutions capabilities

Drive RFP/SOW responses to meet 13-day SLA while maintaining quality

Act as trusted liaison between Sales and Product Development

Track and improve process metrics: response times, win rates, estimation accuracy

Develop Your Team Member:

Weekly coaching on discovery techniques, business value articulation, and stakeholder management

Delegate strategically while maintaining accountability for quality and delivery

Model the analytical rigor, technical depth, and collaborative approach that defines great product work

Partner with Group Product Manager on performance management and career development

Build capability to scale the team as SpryCIS grows

Spot Opportunities Others Miss:

Identify market trends and patterns across hundreds of client requests - distinguish signal from noise

Manage ProdPad ideation portal and apply scoring methods to surface high-value opportunities

Influence the SpryCIS roadmap by bringing data-driven insights to Group Product Manager and Product Owner Teams

Educate Sales on product capabilities and strategic direction

Surface quick wins that deliver immediate client value

⭐ Qualifications:

3+ years hands-on CIS experience - you know utility billing systems, not just product management theory

3+ years leading discovery and requirements gathering - you've created Epics (or similar) that teams actually wanted to build from

Business value articulation - you naturally ask "what problem does this solve?" not just "what should we build?"

Cross-product coordination experience - you've successfully synthesized input from multiple teams under pressure

1+ years people management or mentorship - you've developed others, not just done the work yourself

Technical depth - you can assess solution feasibility, review integrations, identify risks, and write specifications that developers respect

ROM estimation experience - you understand Epic-level estimation and track accuracy over time

Pattern recognition skills - you spot trends in data that others miss

Product management tools - ProdPad, Aha!, ProductBoard, or similar; experience with prioritization frameworks

Communication excellence - you facilitate discovery sessions, write clear documentation, and translate between technical and business stakeholders

Diplomatic influence - you can challenge proposals, refine unclear requirements, and guide stakeholders toward better solutions while maintaining strong relationships

Stakeholder management - you've successfully navigated complex organizations with competing priorities

🚀 This Role is a Great Fit If You:

Love discovery - understanding client problems energizes you more than pixel-perfect roadmaps

Thrive at intersections - you like operating between strategy and execution, not purely one or the other

Enjoy influence without full control - you shape what gets built through insight and expertise, not positional authority

Prefer hands-on influence - you'd rather shape product through great discovery work than through hierarchical authority

Like fast-paced environments - variety and urgency excite you; you don't need predictable, slow-burn projects

Want to scale your impact - you see this as a foundation to grow the team, evolve the role, or move into broader product leadership

🙅This Role is Not a Great Fit If You:

You want to own a roadmap end-to-end (this is discovery, not delivery)

You prefer deep strategy work over tactical execution

You need predictable, low-pressure work cycles

You're looking for a large team management role (starting with 1 direct report)

You want to avoid sales-driven or client-facing work