Product & Experience Designer

About Ampol    

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.  

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.  

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen 

About Energy Solutions 
Our Energy Solutions team is leading Ampol’s response to the energy transition -developing lower carbon solutions for customers and reducing our own emissions. We’re investing in future-focused technologies and services, from EV charging and hydrogen to carbon offsets and biofuels. 

This is where bold ideas meet real-world execution. We work across geographies and capabilities to help shape a low carbon future - making the energy transition easier for customers and communities. 

About the role
The Experience Designer is responsible for generating end-to-end experiences that enable customers to transition to e-mobility solutions simply and easily, and ensuring their experience is integrated into our wider eco-system. The role will be pivotal in bringing the customer journey to life across each of our customer segments and product families. 
 

Key Responsibilities 

• Design, end-to-end product/service offerings to deliver compelling customer/user experiences (CX/UX)  
• Create new artefacts, including (but not limited to) service design blueprints, user flows, wireframes, mockups, components, and prototypes  
• Maintain and evolve the customer experience framework aligned with the company's vision and ES objectives.  
• Utilise data analytics and customer feedback to measure the effectiveness of experience design and identify areas for improvement.  
• Facilitate workshops and design thinking sessions to promote a customer-centric culture and drive innovation. 

Qualifications & Experience 

• Experience in Product Design, Industrial Design, Human-Computer Interaction, or a related field. 
• Demonstrated experience in design related roles including product design, service design and leading CX enhancement initiatives. 
• Excellent communication and presentation skills, with the ability to articulate design concepts and decisions to both technical and non-technical stakeholders.  
• Expertise in design tools and software such as Miro, Sketch, Figma, or similar tools.  
• Strong understanding of user-cantered design principles, usability testing, and iterative design processes 

Please include a link to your portfolio or website 
 

Our Benefits  

• Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars! 
• We are flexible.  Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value. 
• We value recognition.  We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values. 
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions. 
• BabyCare Package - financial and flexible support for parents transitioning back to work. 
• Need some wheels? Novated Lease options are available. 
• Invest in your future with the Employee Share Scheme 
• Access to Ampol's Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 500+ retailers in Australia that assist with everyday living expenses 
• Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.   

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We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.