Product Enablement Specialist II - Phone System

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Team The Phone System team oversees the complete lifecycle of number onboarding, A2P & telecom compliance, call/SMS deliverability, porting, quality assurance, and customer support. As part of this team, you will play a critical role in ensuring agencies and businesses successfully set up, configure, and activate their phone numbers and calling/messaging infrastructure inside HighLevel. About the Role HighLevel is seeking a Product Enablement Specialist - Phone System to support customers through the successful setup, configuration, and activation of the HighLevel Phone System. You will be the primary POC for all Compliance Emails from our Telephony partners and actively send outreach to customers. You will be the primary guide for agencies as they: Purchase and configure phone numbers Responsibilities - Provide direct customer support via calls, email, SMS, and chat to resolve Phone System compliance challenges. - Get on customer calls to help support Phone Number configuration issues and be a champion at it. - Be proactive in reviewing number migration requests and approve them. - Identify customers whose onboarding is incomplete or has failed and proactively reach out with step-by-step support to ensure successful activation. Requirements - 4+ years of experience in customer onboarding, technical support, telecom support, or a customer-facing technical role. - Experience assisting customers with at least one of the following (preferred): - Phone number provisioning (local, mobile, toll-free) - A2P 10DLC or SMS compliance - Porting/number transfers Soft Skills - Excellent written and verbal communication; ability to explain technical concepts simply. - Strong presentation skills for webinars and customer training. - Patient, empathetic, and customer-obsessed. - Strong problem-solving mindset with high attention to detail. - Ability to manage multiple onboarding cases simultaneously. - Adaptability in a fast-paced environment with evolving telecom and compliance requirements. Why Should You Join Us? At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.  Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. #LI-Remote #LI-AV1