Product Designer

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for a Product Designer to help us in pushing Front’s user experience to the next level. You’ll be involved in every aspect of the product development process, from brainstorming new product ideas with Product Management to tweaking pixels before launch with Engineering to adding new components to our Design System. You will utilize your full range of product design, interaction design, and visual design skills.

What will you be doing?

• Work with the Core Product Experience team on the end-to-end experience and collaborate closely with other teams across Front to enable our users to deliver exceptional service to their customers.

• Design product experiences across various platforms including web, desktop, and mobile.

• Collaborate closely with Product Managers, Engineers, Data and Customer Support to define project requirements and deliver impactful design solutions.

• Understand and represent users in product decisions with cross-functional peers during tradeoff, timeline, and experience discussions.

• Design and communicate your vision to the team using mock-ups, documentation, and prototypes - with a strong emphasis on bringing designs to life with prototypes.

• Contribute to building and maintaining design systems.

• Impact business goals through effective and efficient development of design solutions.

• Participate in and shape the design team and cross functional pod team culture.

What we’re looking for:

• 5+ years of experience building and shipping world-class products across various platforms

• A portfolio of design projects that shows an understanding of design process and strong UI/UX skills - this portfolio must include prototypes

• Low ego and an eagerness to give and receive constructive feedback in a transparent work environment

• Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering

• Strong communication skills and the ability to articulate your design decisions and how they relate to the problem you’re solving

• Deep empathy for users and a passion for solving their collaboration problems

• Experience creating and maintaining clean design system documentation

• Experience with SaaS, B2B or other complex technical systems is a plus

• Strong preference for experience for both design with AI and designing AI experiences

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice