Product Designer - Customer Experience Group (Bangkok Based)

Join our passionate team dedicated to enhancing the core guest experience by transforming original concepts into engaging interactive experiences for a global audience. Your role will be to define solutions that elevate the guest booking experience across Agoda's products.

What Product Design Looks Like at Agoda:

As a product designer at Agoda, you'll collaborate with a product manager, 6-8 engineers, researchers, and cross-functional partners. Together, you'll drive your segment of Agoda, deliver solutions to challenges, and gather feedback directly from customers and internal stakeholders.

Role in the CEG Team:

The Customer Experience Group (CEG) at Agoda is our dedicated support team, focused on providing assistance and solutions for booking-related inquiries. As the primary point of contact for our customers and partners, the CEG plays a crucial role in ensuring a seamless and satisfactory experience. This team is unique within Agoda, as it directly interacts with customers, reflecting our commitment to delivering excellent service and continually improving operational processes. As a designer on the CEG team, you'll play a crucial role in driving great UX while meeting business objectives.

Key Responsibilities:

• Running discovery phases and helping define product requirements
• Testing prototypes and hypotheses with users to collect feedback
• Present your work to peers and leadership, async and in-person
• Take part in weekly design critiques, workshops, all hands, and squad meetings
• Think and write about your process and detailing your decisions
• Champion cohesion and consistency in UX design that unites a growing family of products/features
• Be a strategic leader with a vision in how to implement experiences that represent the most customer-centric intersection between design, business, content, and technology.

Product Designer at Agoda means you have a track record of:

• At least 6 years of experience as a Product Designer, with a strong portfolio showcasing your expertise in user-centered design.
• You work alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach
• You have a track record of crafting sophisticated flows and customer journeys
• You can think and craft at a system level, not just interface elements or pages
• You’ll regularly make use of your soft skills: listening, negotiating, decision-making
• You can balance multiple priorities and successfully deliver in a fast-paced, dynamic environment.

Qualities we value in designers:

• Effective articulation of ideas and design solutions
• Expressing feedback with kindness and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

Join us in shaping the future of travel experiences at Agoda!

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