Product Designer

About Airalo Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect. Check out more information about Airalo in our Public Handbook: https://airalo-public.notion.site/airalo-public-handbook About you We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences. About the Role Position: Full-time / Employee Location: Remote-first Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits As a Product Designer, you will play an supporting role in designing user-friendly and intuitive interfaces for our B2B digital products. We’re looking for someone who can clearly communicate their thinking and ideas. A design practitioner, who is constantly striving to improve their design skills, work contributions and to be an active member of the Product Design Guild. You will work in lockstep with peers from Design, Product Management, Research, Engineering, and Growth to ensure that our strategy is executed and delivered to our business customers within the design standards set together with the utmost attention to detail. You can complete tasks with minimal assistance and you will also take ownership of small to medium sized initiatives. You will help to deploy the design vision for our highly successful Airalo products in the Partner Experience division (B2B). Responsibilities:

Working closely with Senior Stakeholders, Product Managers, Engineers, Designers, and Researchers on new initiatives purely for our SaaS web applications and other partnership work streams.

Designing, creating and delivering process flows, wireframes, interactive prototypes, user journeys, screen flows, and high-fidelity mockups that meet the standards of the design guild.

Contributing to the creation of clear, compelling, and persuasive customer-facing content. Continuously improving the overarching user experience and user interface.

Articulating challenges faced clearly along the design pathway, sharing those with senior team members and peers, and working collectively to resolve them.

Take an insight-led, research-based position and ‘sell’ that to peers and stakeholders across the business.

Proactively contribute to and maintain design systems across all our B2B products, ensuring consistency across all results.

Participate in design reviews and incorporate feedback to improve designs.

Stay updated on industry trends and best practices in product design and user experience.

Must-haves:

2+ years or similar of dedicated experience in Product Design at a tech startup or product-focused agency.

You are a designer at heart with evidence of the Product Design craft, sweating on the UI details and striving to make the best experience possible.

Ability to clearly communicate ideas and the rationale behind them. Experience designing and testing native mobile and SaaS web applications for B2B.

Excellent written and verbal communication in English - ideally with experience crafting UX copy and microcopy.

A good portfolio demonstrating your Product Design skill set - online or downloadable PDF.

General knowledge of Figma, Figjam and Adobe design and motion tools in order to create our digital products.

Experience in creating material to support new features such as process flows, wireframes, interactive prototypes, product specification documentation.

Ability to keep a balance between user-centered feedback, development and product goals during the Product Design process in order to deliver the best end product.

Experience working within Lean and / or Agile processes, knowledge of relevant practices and tools e.g., JIRA etc.

Be able to help create and facilitate design workshops and ideation sessions.

Handle and prioritize your time and projects autonomously - comfortable to define and drive the vision for your work, even when navigating some ambiguity.

Good to have:

Worked from discovery to delivery on at least two SaaS web application projects as a Product Designer.

Prior work experience in telecommunications.

General knowledge of eSIM and SaaS related technologies and services.

Experience working with a new brand and contributing to the visual graphic assets used in our digital products.