Product Deployment Specialist

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

Main Responsibilities

• Be an integral part of the onboarding team by helping to define the needs of new customers.

• Plan and prepare the technological park required for the deployment of MEDFAR’s products.

• Implementation of functional interfaces required for the deployment of our products.

• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.

• Participate in remote and on-site project deployments depending on size or complexity using tailored tools.

• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.

• Organize Q&A sessions for clients at clinics.

• Design presentations and write project reports.

• Support clients throughout the process.

• Apply corrective and preventive interventions while targeting the improvement of clinical processes.

• Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.

• 6 months to 3 years of relevant experience.

• Strong sense of organization and structure of a work plan.

• Excellent customer service and thoroughness.

• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.

• Excellent communication in English, both orally and in writing.

Working conditions

• Contract: Permanent, full-time (40h/week)

• Working mode: Remote

• Car and driver’s license (Class 5) are required: This position requires regular travel, with frequency varying by week, throughout British Columbia as needed.

• Remote work and flexibility (supporting work-life balance)

• RRSP contribution

• Healthcare insurance from day one

• Paid time off: 3 weeks + 1 additional week between Christmas and New Year

• Annual training allowance ($1,500) to support your professional development

• An onboarding program to help you get familiar with our environment and the digital healthcare field

• All IT equipment is provided, with additional gear if needed

• Internal growth opportunities (promotions, internal mobility)

• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being

• A company culture focused on transparency, collaboration, and innovation

• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally