Product Delivery Manager

About Unblu

Unblu helps the world's leading banks and insurance companies deliver an in-person experience online. We provide highly secure engagement and collaboration software, enabling financial institutions to enrich the digital experience of their clients. 

By choosing a career with Unblu you choose to join an international, and innovation-savvy company. With our head office situated in Basel, Switzerland and additional offices in Bulgaria, Germany, the UK, Canada and the USA, you’ll be joining an international team dedicated to shaping the future of digital engagement. While Unblu is run as an independent company with global scope, we are fortunate to have Swiss Post as our anchor shareholder, providing long term support and vision to the company.

The Role

As the Product Delivery Manager, you are the quality and delivery backbone of your team. Your primary focus is ensuring that features meet their acceptance criteria and that the team’s backlog is well-organized and on track. You write and validate acceptance criteria, review and refine requirements, and verify that delivered changes meet the Definition of Done. Alongside this, you keep the team’s backlog healthy, triaging bugs, managing priorities, and coordinating with the Team Lead and Product Manager on delivery timelines. You also coordinate releases and conduct regression testing to certify product readiness.

Success in this role requires strong attention to detail, accountability for deadlines, disciplined backlog management, and the ability to hold the line on quality while keeping delivery moving.

Responsibilities

• Requirements & Acceptance Testing: Write acceptance criteria for features, review and refine requirements with the team, conduct acceptance testing of completed work, and verify that changes meet the Definition of Done.
• Backlog Management & Delivery Coordination: Maintain and prioritize the squad backlog, triage incoming bugs and assign appropriate priority levels, coordinate with the Team Lead and Product Manager on delivery timelines and commitments.
• Release Coordination & Regression: Coordinate release activities, conduct manual regression testing, and prepare readiness assessments to support Go/No-Go decisions.
• Stakeholder Communication: Engage with customers and internal services teams to clarify feature requirements and change requests.

Requirements

• Proven experience in software quality assurance, manual testing on web browsers and mobile, and writing robust acceptance criteria.
• Strong organizational skills with hands-on experience in Agile backlog management and issue housekeeping (e.g., Gitlab, Jira, or similar tools).
• Excellent analytical and communication skills to effectively triage bugs, negotiate priorities, and align technical teams with product goals.
• A result-driven mindset with a strong sense of accountability for product stability and delivery timelines.
• Fluency in English and German.

Benefits

• An interesting and unique role in the R&D team in the world's leading live collaboration software manufacturer
• Work in a diverse environment: 30+ nationalities across 8 locations
• Competitive salary, 5-week holiday, and great referral bonuses 
• Flexible working hours and a hybrid working environment
• A fantastic opportunity to learn while having access to all the latest tools and equipment
• Build your brand in an up-and-coming field of innovation 
• Our office in Basel is next to the main railway station

Make sure to have a look at our Glassdoor page too - it will give you more insights into what it is like to work for us.

Unblu is an Equal Opportunity Employer. We use Workable as our recruitment platform, which utilizes AI to help categorize and organize applications. However, every application is carefully reviewed by our HR team. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Please note that due to the nature of our business, all new joiners will have to complete a detailed background check, further information can be requested.