Product Delivery Manager

Location: 3520 Laird Road Mississauga, L5L 5Z7

Schedule: Mon - Fri (9:00 AM to 5:00 PM) - may vary based on business needs 

S'more about the team

Reporting to the Director of Product (Factor Canada), you will be the driving force behind the delivery and market launch of new physical product lines and transformations, bridging the gap between product vision and operational reality. You will lead the end-to-end delivery of complex projects, ranging from launching new menu assortments to exciting packaging innovations. This role requires a unique blend of strategic project management, tactical problem solving, and execution. You are responsible for managing key stakeholders, solving operational changes to enable the launch of new physical products,, and ensuring a robust and rapid stage gate process to ensure we deliver on our customer’s needs.

Lettuce share what this role will be responsible for

• End-to-End Project Execution: Lead the cross-functional delivery of physical product initiatives. Own the project lifecycle from initial scoping, stage gate process, through to operational-readiness and post-launch review.
• Customer-Centric Mindset: You are obsessed with the details that impact the end user. You understand our product specifications translate into customer experience, and ensure product development decisions are made with this in mind.
• Stakeholder Management & Influencing: Proactively identify and align stakeholders across Culinary, FSQA, Procurement, Production, and Product Marketing. Facilitate working groups and steering meetings to secure buy-in and resource commitment, ensuring everyone is moving toward the same launch date.
• Strategic Decision Support: Outline options and analyze data from pilot runs, cost comparisons, and transit tests to provide clear "go/no-go" recommendations to senior leadership. Distill complex technical problems into simple summaries to drive executive alignment.
• Operational Problem Solving: Act as the primary troubleshooter when projects hit a wall. Whether it’s a bento dimension issue impacting box fit or a regulatory hurdle with a new vendor, you apply a methodical approach to find and execute a solution.
• Entrepreneurial Approach: Take a rapid testing approach to learn and pivot quickly. 
• Project Governance & Documentation: Establish and maintain the "source of truth" for every project. This includes developing project charters, detailed Gantt charts, RACI matrices, and weekly status reports to provide visibility into risks and milestones.
• Change Management: Lead the transition of products from "test kitchen" to "full-scale production." Perform impact assessments on site labor and throughput, ensuring that operational changes (like new casing instructions or packaging equipment) are seamlessly integrated.
• Tactical Testing & Validation: coordinate testing to ensure products meet required specifications.
• Hands-on Support: Step in to execute tactical items when needed.
• Other duties as assigned

Sound a-peeling? Here's what we're looking for

• Experience: 5+ years of progressive experience in Product Development, Project Management, or Operations, ideally within a food manufacturing, D2C subscription, or FMCG environment.
• Methodical Problem Solver: You have a proven ability to break down complex operational issues into root causes and actionable steps. You don’t just flag problems; you bring data-driven recommendations.
• Physical Product Expertise: Demonstrated experience managing the physical product launches, including packaging transitions, transit testing, or manufacturing scale-ups.
• Quick Learner & Agile: You thrive in "unstructured" environments. You can quickly get up to speed on new technical areas, whether it’s CFIA meat licensing, pulp fiber structural integrity, or production line pick-to-light systems.
• Program & Stakeholder Management: Proven ability to manage multiple high-stakes workstreams simultaneously using governance tools like RACI matrices and project charters.
• Collaborative Team Player: You prioritize the team’s goals and reputation. You are a high-ego worker with a low-ego attitude, willing to do whatever is needed to get the project across the finish line.
• Communication & Presentation: Excellent skills in managing meetings and presenting to diverse audiences. You can speak "operations" on the production floor and "strategy" in the boardroom.
• Physical Product Fluency: Demonstrated experience with the "physical" side of product delivery (e.g., packaging transitions, shelf-life validation, or supply chain logistics).
• Communication & Influence: Outstanding communication, negotiation, and influencing skills. You must be able to shift perspective to secure genuine buy-in for strategic initiatives across diverse functions and international teams.
• Entrepreneurial Mindset: A strong entrepreneurial streak and a desire to excel in a high-growth, unstructured, and fast-paced environment. You are passionate about creating the future and shaping the ready-to-heat category in Canada.
• Education: Bachelor’s degree in Engineering, Business, or a related technical field (e.g., Food Science).
• Travel: A willingness to travel.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

#factor

#JD1008

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.