Product Content & Enablement Specialist

About the Role:

We’re looking for a talented Product Content & Enablement Specialist to join our team on a part-time basis (3 days per week). This role sits at the intersection of product, sales, and customer support — helping bring our product to life for internal teams and customers alike through compelling, accurate, and clear content.You will create, update, and maintain a variety of written content such as internal sales enablement assets, customer-facing help articles, product documentation, and go-to-market collateral. Working closely with our Operations, Product, and Sales teams, you’ll ensure consistent messaging and alignment with product releases.

What You'll Be Doing:

1. Product & Sales Support

• Create and maintain internal pitch decks, product overviews, and training materials for sales and customer-facing teams.
• Translate product features and updates into engaging, easy-to-understand content for use across internal and external communications.
• Assist in developing sales battlecards, objection handling guides, and feature positioning documentation.

2. Help Articles & Customer Knowledge Base

• Own and maintain the online help centre and knowledge base.
• Write, update, and publish articles, how-tos, and FAQs in collaboration with the Product and Support teams.
• Ensure all help documentation reflects the current product and is aligned with upcoming releases.
• Coordinate with Product Managers to draft product manuals and user documentation ahead of feature launches.

3. Go-to-Market Content

• Develop concise, professional one-pagers, feature sheets, and release notes to support go-to-market strategies.
• Write content that supports customer onboarding and product adoption, ensuring teams have the tools they need to communicate value.
• Assist in crafting internal enablement materials for new product and feature rollouts.

What You'll Bring:

• 3+ years of experience in a content, product marketing, sales enablement, or documentation role in a SaaS or tech environment.
• Excellent writing, editing, and proofreading skills — you can break down complex ideas into clear, user-friendly content.
• Strong collaboration skills and ability to work across departments (Product, Sales, Operations, Marketing).
• Familiarity with knowledge base platforms (e.g., Intercom, Notion).
• Comfortable using and understanding SaaS products and translating technical information into customer-friendly language.
• Detail-oriented with strong project management and organisation skills.

Details:

• Part-time (3 days per week)
• Location: Sydney-based at our Macquarie Park office