Product Analytics Lead

Description

Jiffy.com is looking for a Product Analytics Lead to own how we measure, understand, and optimize customer behavior across our digital product experience.

Today, Jiffy has a strong foundation of event data and analytics tooling in place, including Mixpanel, but our tracking system lacks clear ownership. Event instrumentation exists across the site, but taxonomy and governance are inconsistent, and our migration to Rudderstack (our customer data platform) is still in progress. As a result, product and UX teams don’t always have fast, trusted visibility into conversion funnels, experimentation results, and customer journeys.

In this role, you will bring structure and clarity to product analytics by standardizing event tracking, building clean specifications and documentation, and partnering closely with engineering to ensure reliable instrumentation. You will help transform Mixpanel into a true self-service insights engine, reducing ad-hoc SQL work and enabling faster, data-driven product decisions.

This role is ideal for someone who can combine technical depth, strong product intuition, and a willingness to get hands-on fixing messy analytics foundations.

This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs.

Key Responsibilities

• Own and improve Jiffy’s product analytics foundation, with Mixpanel as the primary tool for funnels, conversion analysis, and experimentation insights.
• Lead event tracking standardization by defining a clean, consistent taxonomy, naming conventions, and event governance practices.
• Drive completion of the Rudderstack migration by building detailed tracking specifications and partnering with engineering teams on implementation.
• Ensure events can be tied historically where possible, enabling reliable trend analysis over time.
• Build and maintain clear conversion funnels and key customer journeys across the ecommerce experience.
• Support A/B testing and product experimentation by providing trusted measurement frameworks and analysis.
• Enable self-service analytics for product and UX teams, reducing dependency on ad-hoc SQL and one-off reporting.
• Partner cross-functionally with Product, Engineering, and Design to ensure analytics is actionable, adopted, and embedded into product development workflows.
• When needed, combine behavioral insights with broader business reporting using tools such as Hex.

Requirements

Qualifications & Skills

• Bachelor’s degree in Analytics, Statistics, Computer Science, Engineering, or a related field (or equivalent practical experience).
• 6+ years of experience in product analytics, growth analytics, or a related role supporting digital product teams.
• Deep hands-on experience with Mixpanel (or comparable platforms such as Amplitude) for funnel analysis, experimentation, and behavioral insights.
• Strong experience owning or redesigning event tracking systems, including taxonomy design, documentation, and governance.
• Familiarity with CDP and event routing tools such as Rudderstack (or similar tools like Segment).
• Strong SQL fundamentals and ability to work across analytics tools when deeper analysis or joins are required.
• Excellent written and verbal communication skills, including the ability to create clear tracking specs and align stakeholders across Product and Engineering.
• A practical, hands-on problem-solving mindset, with comfort operating in imperfect or evolving analytics environments.

Preferred Qualifications

• Experience working in early-stage or messy instrumentation environments (not just fully mature tracking implementations).
• Background designing analytics frameworks that enable teams to self-serve product questions without relying on analysts for every request.
• Familiarity with Hex or similar tools for combining behavioral analytics with broader business data models.
• Strong cross-functional influence skills, with the ability to drive adoption of analytics standards across teams.

Why You Will Love Working at Jiffy

• Own the product analytics foundation at a fast-growing ecommerce company with meaningful scale and complexity.
• Play a hands-on role in cleaning up event taxonomy, strengthening instrumentation, and enabling self-service insights.
• Work directly with Product, UX, and Engineering leaders to improve conversion, experimentation velocity, and customer experience.
• Help transform analytics from fragmented tracking into a trusted decision-making engine across the organization.

Benefits

What We Offer

The base compensation for this role is expected to range from $110,000 to $130,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role.

Total compensation may include base salary, performance-based bonuses, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience.

• Full medical, dental, and vision coverage (with a portion of premiums paid by Jiffy)
• 401(k) retirement plan
• Annual wellness benefits
• Choice of MacBook or PC laptop, plus home office setup support
• Annual $200 credit to use on our website and team merch drops
• Professional development stipend to support your growth

EEO

Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law.