Product Analyst - Salesforce

Position Summary

The Product Analyst will serve as the frontline support partner for Salesforce product management. This role will own day-to-day escalated ticket triage, user support, requirements gathering for enhancements, UAT coordination, and documentation, while ensuring timely, high-quality communication with both business stakeholders and development teams.

Requirements

Key Responsibilities

Ticket & User Support

• Review, categorize, and route incoming Salesforce tickets not resolved by the Service Desk
• Provide frontline analysis, troubleshooting, and administrative fixes (permissions, list views, data adjustments)
• Serve as liaison between end users and technical teams, ensuring clear communication and timely resolution
• Maintain accurate documentation of issues and their resolution for knowledge management

Business Analysis & Requirements

• Gather clarifications from business users on minor enhancement requests and break/fix issues
• Document light requirements and acceptance criteria for minor enhancements and tweaks
• Support backlog refinement by ensuring requirements are properly detailed before sprint planning
• Assist in identifying recurring issues and trends to inform training and product improvement

Cross-Team Collaboration

• Support developers with detailed clarifications to reduce bottlenecks during build
• Facilitate communication between business stakeholders, the Product Owner, and IT leadership
• Assist with UAT coordination and Go-Live activities for new features, including demos and end-user support

Training & Knowledge Management

• Identify recurring issues that indicate knowledge gaps; collaborate with Service Desk on training
• Develop and maintain reference materials, FAQs, and documentation to improve self-service and reduce ticket volume

Required:

• 2–4+ years in a Business Analyst, Product Analyst, Salesforce support role or commensurate experience
• Experience with Salesforce CRM
• Strong skills in requirements documentation, process mapping, and stakeholder communication
• Demonstrated ability to triage tickets, manage competing priorities, and balance tactical with analytical work
• Comfortable working in Agile/Scrum environments

Preferred:

• Salesforce Admin Certification
• Knowledge of the Veteran Disability Claims process a plus
• Salesforce Administrator certification (or progress toward certification) a plus
• Experience in healthcare, insurance, or regulated industries
• Familiarity with Jira, Confluence, SharePoint or other backlog/ticketing tools

Key Competencies

• Excellent communication and problem-solving skills.
• Strong organizational skills with attention to detail
• Service-oriented mindset with empathy for end users and veterans.
• Ability to translate business needs into clear technical requirements.
• Proactive, resourceful, and able to thrive in a fast-paced environment

Benefits

What REE Offers you:

At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.

Comprehensive Benefits Package

- Competitive salary: $85,000-$100,000 Salary Depending on Experience.

- Health, dental, and vision insurance with Company-sponsored Life Insurance

- Retirement savings plan with company match

- Vacation time off, sick time off, and holidays

Work-Life Balance

- Flexible work schedules

- Remote first environment with company-wide conferences annually

- Employee assistance program for personal and family well-being

Perks and Rewards

- Employee discounts on products and services through Insperity

- Recognition programs for outstanding performance

- Company-sponsored social events and activities

REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship).

This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Not open to 3rd party recruiters or submissions.

REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.