Product Analyst, Chat - (Remote - Anywhere)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Product Analyst, Chat in Anywhere.

In this role, you’ll play a key part in enhancing the customer support experience by leveraging data to optimize chat tools, self-service technologies, and AI-powered chatbots. You'll collaborate with teams across Product, Design, and Customer Experience to identify trends, evaluate performance, and recommend data-backed improvements. From designing A/B tests to creating dashboards, you’ll deliver insights that directly shape how customers interact with support. If you’re passionate about solving problems through data and want to help build smarter customer service, this is the role for you.

Accountabilities:

• Provide end-to-end analytical support for product and business initiatives related to customer chat and support.
• Design, execute, and interpret A/B tests to evaluate chat performance and new feature effectiveness.
• Monitor key metrics, propose improvements, and help build new KPIs to guide product development.
• Develop clear, insightful dashboards and reports using tools like Tableau to support decision-making.
• Contribute to planning scalable data structures for evolving product features.
• Work closely with cross-functional teams to ensure data-driven product enhancements.

Requirements

• 2+ years of experience as a Product Analyst or Data Analyst.
• Strong SQL skills and familiarity with relational databases.
• Proficient in data visualization tools, especially Tableau.
• Experience designing experiments and conducting A/B testing.
• Working knowledge of Python libraries (Pandas, Numpy, Statsmodels, Matplotlib) is a plus.
• Solid analytical thinking and structured problem-solving skills.
• Excellent verbal and written English communication skills.
• Detail-oriented and passionate about data accuracy and product quality.

Benefits

• Remote work from anywhere (core working hours aligned with Dubai time).
• Individualized relocation support, with registration options in multiple countries including Armenia, Georgia, Portugal, Spain, Serbia, and the UAE.
• Flexible working hours and a trust-based environment.
• Opportunity to participate in the company’s employee stock options program.
• Comprehensive health insurance coverage.
• Inclusive and high-performing work culture with real ownership and career impact from day one.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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