Processing Support Associate

Hourly Pay Rate: $18.25

This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

Interested candidates must be willing and able to work onsite minimum 4 times per week in our Orlando, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

The Job

The Processing Support Associate performs document analysis on medical bills, medical records, prescriptions, and related documents and through data entry prepares them to be processed electronically by Medical Bill Analysts. They are responsible for accuracy, efficiency and retrieval of data related to medical bills.

Essential Job Duties & Responsibilities

• Analyze incoming documents to determine what category they fall under and what workflow they will be routed to.
• Data entry of medical bills, prescriptions, medical records and other document types
• Communication with other departments as needed regarding missing information needed to process medical bills.
• Review discrepancies in data received, and performs data verification routines.
• Interact with other staff on matters affecting data and publications flow and makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.
• Additional supportive duties to processing such as re-pricing, provider maintenance, 3^rd party, and all other support roles as assigned
• Daily mail duties such as sorting, scanning, indexing documents into the document management system. These duties are performed by onsite associates only.

Essential Skills & Abilities

• Strong computer skills – ability to access and research complex medical procedures and terminology
• Reading comprehension – ability to read large amounts of data in short periods of time and translate that information to determine document type
• Language Skills - Ability to read and interpret electronic documents such as procedure manuals, medical records, medical bills, legal documents and insurance documents.
• Reasoning Ability - Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form.
• Problem Solving - Ability to deal with problems involving several variables in standardized situations.
• Ability to work effectively and independently without supervision in a remote setting

Core Competencies/Demonstrable Behaviors

• Decision quality—Makes good and timely decisions that keep the organization moving forward.
• Plans and aligns—Planning and prioritizing work to meet commitments aligned with organizational goals.
• Ensures accountability—Holds oneself accountable to meet commitments.
• Instills trust—Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Situational adaptability—Adapting approach and demeanor in real time to match the shifting demands of different situations.

Education and/or Experience

• High School diploma or GED.
• Excellent computer skills is essential to be able to satisfactorily perform each duty.
• Medical coder or previous processing experience or knowledge of ICD10 and CPT codes a plus.

Supervisory Responsibilities

• This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• Medical
• Health Savings Account
• Employer Paid Life Insurance and Long-term Disability Insurance
• Dental
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match
• Paid-time off – accrued bi-weekly
• Wellness plan
• Employee Assistance Program
• Anniversary Awards Program
• Birthday Awards