Process Intelligence – Senior Consultant

Overview:

iGrafx is expanding our Process Intelligence consulting practice to meet fast-growing customer demand for transformation initiatives powered by our Process360 Live platform. We are seeking a
Senior Consultant
with deep expertise in process intelligence, process mining, and continuous improvement who can guide customers through discovery, design, optimization, and value realization.

This role blends
consulting delivery,
process intelligence solution expertise, and
strategic sales support, helping organizations understand how work actually happens and how to transform their operations using data-driven insights.

You must be credible with customers, energized by complex business problems, and capable of translating process intelligence into measurable business value.

At iGrafx You Will:

Process Intelligence Consulting:

· Lead discovery engagements to understand customer objectives, use cases, and operational challenges.

· Translate real-world business processes into insights using the iGrafx Process360 Live platform, uncovering inefficiencies, bottlenecks, and improvement opportunities.

· Guide customers through the
Discover–Design–Optimize
lifecycle, aligning solutions with KPIs and measurable outcomes.

· Deliver advisory services on process design, governance, continuous improvement, automation fit assessment, and operational resilience.

· Provide thought leadership on how process intelligence, modeling, simulation, risk, and controls come together to support enterprise transformation.

Data Readiness & Analysis (Requirements, Not Execution):

·
Define data extraction requirements
for process mining (systems, fields, events, relationships, timestamps).

· Collaborate with customer IT and data teams to ensure data availability, quality, and readiness.

· Manage and analyze datasets once delivered, but
not perform hands-on ETL or data engineering work.

· Interpret data patterns to identify root causes, correlations, and improvement opportunities.

Implementation Support:

· Apply your functional and technical understanding to support configuration, setup, and management of the Process360 Live process mining environment.

· Assist clients and partners in establishing process repositories, simulations, KPI dashboards, and continuous monitoring frameworks.

· Plan and deliver process mining and process intelligence training programs.

Sales & Pre-Sales Support:

· Partner closely with Sales, Pre-Sales, and Executive teams to shape deal strategy and solution design.

· Support sales cycles with discovery workshops, solution presentations, scoping, and development of proposals or SOWs.

· Lead or assist in proof-of-concept engagements that demonstrate value using real or sample data.

· Provide industry and domain expertise that strengthens customer confidence during evaluations.

Account Growth & Innovation:

· Identify new use cases, expansion opportunities, and platform capabilities that drive customer maturity.

· Contribute to customer success stories, frameworks, methodologies, and best practices that strengthen iGrafx’s market leadership.

Qualifications:

· Bachelor’s degree in Computer Science, Engineering, Business, or related field.

·
3–5 years
of experience in Process Mining, Data Mining, BPM Consulting, or Process Intelligence roles.

· Strong domain knowledge in one or more core business areas such as
Supply Chain, Finance, Procurement, Order-to-Cash, or Shared Services.

· Hands-on experience implementing or analyzing process mining with tools such as Celonis, ARIS, Signavio, or similar.

· Understanding of automation ecosystems (RPA, workflow automation, task mining) preferred.

· Experience advising clients on improvement opportunities, automation use cases, or transformation roadmaps.

· Basic understanding of SQL or other analytical languages (enough to interpret data, not to engineer it).

· Excellent communication, facilitation, and executive-facing presentation skills.

Nice to Have:

· Experience in Fortune 500 or global enterprise environments.

· Exposure to governance, risk, and compliance frameworks.

· Experience working within or alongside software sales teams.

Company Perks and Benefits:

· Competitive salaries

· Paid time off

· Matching 401(k) program

· Excellent health care, dental, and vision plans

· Life insurance and disability plans

About iGrafx:

iGrafx has always been a leader in the ever-evolving business process management industry and has contributed continuously along the way. iGrafx created the industry’s first Window’s-based process diagramming tool, the world’s first interactive graphical business process simulation tool, and trademarked the term “swim lane,” which has become the de facto way to represent and describe roles within process flows. We assisted in the creation of the BPMN standard. iGrafx also released the first process collaboration platform complete with business architecture modeling, and the industry’s first end-to-end RPA Acceleration Package.

Today, with offices around the world, and active distribution in more than 20 countries, we have never veered from our singular focus: to turn customer processes into valuable assets! This enables us to provide our employees with opportunities for experiences and recognition, and ROI-proven business transformation at scale for our customers. Our success in these areas show in both employee and customer satisfaction and longevity.

iGrafx is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.