Lead the design and optimization of operational processes to support rapid scaling while driving cross-functional improvements and building a high-performing process excellence team.
The Process Improvement Manager will lead the design, optimization, and automation of end-to-end operational processes across Bosta’s network to support rapid scaling while maintaining cost efficiency and service quality. This role is responsible for identifying inefficiencies, standardizing workflows, driving cross-functional improvements with Product and Tech teams, and building a high-performing process excellence team to enable sustainable growth
Responsibilities
Identify process gaps, inefficiencies, and operational bottlenecks across First Mile, Sorting, Last Mile, and support functions using data, on-ground observation, and root-cause analysis.
Design and implement optimized end-to-end processes and SOPs that enhance productivity, quality, safety, and scalability.
Lead automation initiatives across the network in collaboration with Product and Tech teams to reduce manual work, improve accuracy, and enable real-time operational control.
Drive cost optimization programs across logistics operations while maintaining or improving service levels and customer experience.
Manage cross-functional improvement projects involving Operations, Product, Technology, Planning, and Commercial teams to deliver measurable performance gains.
Establish KPIs and dashboards to track process performance, compliance, cost efficiency, and operational excellence at the hub and network levels.
Build, lead, and coach a Process Improvement team capable of supporting a nationwide scale and a culture of continuous improvement.
Train on-ground teams on new processes and ensure adoption through audits, site visits, and continuous feedback loops.
Standardize best practices across existing and newly launched facilities to ensure operational consistency as the network expands.
Support major network transformation initiatives tied to volume growth, new technologies, and operational restructuring.
Qualifications & Experience
Bachelor’s degree in Engineering, Operations Management, Business, or a related field.
6+ years of experience in operations excellence, process improvement, consulting, logistics, manufacturing, e-commerce, or high-scale service environments.
Proven track record of leading large cross-functional process improvement initiatives across multi-site or network operations.
Strong experience in Lean, Six Sigma, continuous improvement, or similar operational excellence methodologies (certification is a plus).
Demonstrated ability to translate operational challenges into scalable process designs and automation solutions in collaboration with Product and Technology teams.
Advanced data analysis skills with the ability to identify trends, diagnose root causes, quantify financial impact, and prioritize improvement opportunities.
Experience building teams and leading change management initiatives in fast-paced, growth environments.
Excellent stakeholder management and communication skills with the ability to influence across all organizational levels.
High ownership mentality, strong execution bias, and comfort operating in dynamic, ambiguous scaling environments.
Experience in logistics, last-mile, fulfillment, or transportation networks is a strong advantage
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