Process Improvement and Training Intern

Job Summary  
Drive change management activities such as documentation updates and development of training sessions/videos that are a result of audit recommendations, process improvement activities, and new process introduction. 

What You Will Do:

• Assist in developing and updating quality management documentation 
• Assist with project communications by preparing presentations and stakeholder updates 
• Assist in creating training materials for quality processes and project management 
• Contribute to continuous improvement efforts through fresh perspectives and innovative ideas 
• Gain exposure to various business units and understand their quality and project management needs 
• Support compliance activities by maintaining compliance tracking systems and implementation of remediation activities / change management 
• Participate in project reviews and post-mortems, documenting key insights and recommendations 

What We Need:

• Proficiency in Microsoft Office Suite 
• Basic understanding of project management concepts and methodologies 
• Knowledge of process mapping tools (Visio, Lucidchart, or similar) 
• Detail‑oriented mindset 
• Ability to manage multiple tasks simultaneously and prioritize effectively 

Desired Qualifications:  

• Critical thinking skills to evaluate processes and identify improvement opportunities 
• Research skills for gathering and synthesizing information 
• Excellent written communication skills for creating clear, professional documentation 
• Self-motivated with ability to work independently while knowing when to seek guidance 

What You'll Need to Succeed: 

• Curiosity and willingness to learn from experienced quality and project managers 
• Strong organizational skills, especially when supporting multiple projects 
• Ability to document processes clearly and accurately 
• Willingness to collaborate with cross‑functional teams 
• Initiative to bring fresh perspectives and propose improvement ideas 
• Professionalism in preparing summaries, briefings, and presentations 

Base Salary Band: $21 - $23 per hour 
 
Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary.