Process Improvement Analyst

Getting to Know Ajaib

We’ve been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in Southeast Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach.  In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we’re just getting started!

The three principles, or 3DNAs, became the foundation and set the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.

Life at Ajaib

At Ajaib, we call ourselves Magicians because making magic happen is our specialty! Ajaib is committed to creating an inclusive environment where all Magicians are valued for their contributions, opinions, and skills. Through our 3DNAs, we implement Everyone is an Owner to strengthen our core value in developing as a team, a Growth Mindset to never stop learning, and A Will to Win to have the courage to be excellent in everything we do!

Responsibilities

We are seeking a dynamic and results-oriented Process Improvement Analyst to join our team. This is an ideal role for a junior professional looking to build a career in operational excellence and business transformation. You will support the team in identifying operational gaps, diagnosing root causes, and helping design the future of our workflows. Collaboration with cross-functional teams and stakeholders is crucial to driving and delivering these solutions. Additionally, you will play a key role in implementing and monitoring these solutions while ensuring the maintenance of operational metrics through the establishment of monitoring dashboards and regular cadence.

• Assist in monitoring operational KPIs to identify trends and areas where efficiency can be improved.
• Diagnose root causes of gaps, focusing on both process design and tools
• Help design and propose comprehensive solutions, incorporating new tools, features, standard operating procedures (SOP), automation, and manpower training as necessary.
• Collaborate with stakeholders from various departments, including Data, Product, Engineering, and Compliance, drive and deliver effective solutions.
• Implement solutions and closely monitor metrics to ensure sustained improvements.
• Build and maintain monitoring dashboards and a regular cadence to proactively maintain and optimize operational metrics.
• Proactively collecting improvement ideas from other operational departments

Requirements

• Bachelor’s Degree in Engineering, Business, Finance, IT, or Mathematics.
• We are looking for early professionals with 1-2 years of experience in operations, finance, consulting, tech startups, banking, or project management.
• A strong desire to explore and master new skills (e.g.,Data Analysis, AI Prompting, Salesforce, etc.)
• Proficiency in Microsoft Excel (vlookup, pivot tables, basic logic formulas) is required. Familiarity with data visualization tools like Tableau is a significant plus.
• Ability to gather, organize, and interpret data. Comfortable in turning data into a summary that highlights operational problems.
• High attention to detail with ability to follow SOP accurately to support daily operational tasks.
• Proficiency in both English and Bahasa