Why you'll love working at Xceedance:
The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.
Our position in the insurance industry - Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients' develop.
Your development - we don't just talk about your development, we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus your own development budget.
Role description:
Are you data savvy? Do you have a desire to seek out the righteous? Do you have an adaptable and curious mind? Are you a radar for opportunities for growth (beyond your own garden)? In order to ensure we are delivering outstanding quality services to our clients, we have established a Quality Assurance function within our Krakow Center. We are looking for an experienced Quality Assurance Process Expert to join our QA Team, who will gather and evaluate data from our Postbound Team to ensure it meets the company’s quality standards. This role is driven and visible by our clients, so you can definitely expect to have exposure to and to connect with leading industry experts, as well as our experienced colleagues in other locations worldwide.
Key Responsibilities:
Act as the first point of contact for the client.
Coordinate and distribute tasks within the team.
Support team members with complex cases.
Monitor processes and ensure timely, accurate execution.
Build strong relationships with clients.
Review documents and financial data for accuracy.
Perform quality checks and identify improvement areas.
Prepare reports, root cause analyses, and dashboards.
Audit tasks and ensure proper documentation.
Collaborate with clients on process updates.
Drive continuous improvement.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Quality Assurance (QA) Q&A's