Process Expert - OTC (Billing Collection & SO processing)

Process lead (OTC)

Requisites   Education:  

Postgraduate (B. Com/Honors) or bachelor’s degree in business administration, Supply Chain Management, or a related field

Experience (years):  

Graduate with 8 to 10 years of experience

Relevant Experience:   OTC or Accounts Receivables

Location:   Mumbai (Arioli) and Bangalore

Working Hours:   8.5 hours/day (US Shift)

Role Summary:  

1. The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end-to-end OTC knowledge including sales order, collection and billing
2. Point of contact for resolving customer or stakeholders’ queries.

Qualification Criteria/Work Experience   

Essential:  

• Strong knowledge of OTC operations
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills (verbal & written) and presentation skills.
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels.

Accounts Receivable Responsibilities   

• Supports Corporate Order Management, Billing, Material Planning and Procurement on a variety of tasks as required.
• Proven experience in order management, logistics, or a similar role
• Strong understanding of supply chain processes and inventory management
• Ability to work under pressure and meet deadlines
• Flexibility to adapt to changing business needs and priorities
• Strong analytical skills for data interpretation and reporting
• Process and manage customer orders from receipt to fulfillment and Verify order information for accuracy and completeness
• Plans schedules and monitors the movement of material to and through the distribution cycle to determine inventory requirements.
• Continuously evaluate and improve order management processes to enhance efficiency
• Provide support in the preparation of invoices and billing statements
• Works with the product management group to identify new product processing and ordering procedures for drop-ship programs.

Evaluates operating procedures and makes changes to improve accuracy, efficiency or reduce waste and expense.  Partners with other departments to ensure operational excellence.

• Supports multiple areas within order management, (order entry, contract creation, department audits, billing and invoicing), materials planning (inventory analysis, MRP, production orders, purchase requisitions,) and Procurement (miscellaneous clerical activities, reporting and documentation)

Key Skills

• Collections and Cash Application
• Sales order processing and Invoice Creation
• Debt Collection and Credit Management
• Accounts Receivable Ledger Management
• Financial Accounting and Reporting
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency
• Team Player