Why you'll love working at Xceedance:
The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.
Our position in the insurance industry - Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients' develop.
Your development - we don't just talk about your development, we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus your own development budget.
As a Process Expert you will be responsible for invoicing, collection and cash application processes. You will work with client data and binders/slips. You will also be responsible for tasks within the team and the main contact person on the client side- to ensure good relations and timely fulfillment of assigned tasks. In addition to this, you will have the opportunity to broaden your knowledge and develop your skills in insurance finance.
And what else will be in your duties?
Your responsibilities:
Quality Assurance – Conducting quality audits to evaluate tasks performed by processing teams and identifying areas of improvement.
Root Cause Analysis – Investigating audit findings and client feedback to determine underlying issues and implement corrective actions.
Process Improvement – Proposing automation and process optimization strategies to enhance efficiency and accuracy.
Training & Development – Organizing training sessions, refresher courses, and mentoring new hires to maintain high performance standards.
Error Handling – Managing process-related errors and ensuring effective resolution to minimize business impact.
Reporting & Documentation – Overseeing work allocation, maintaining accurate records, and ensuring timely reporting of key metrics.
Compliance & Service Level Adherence – Guaranteeing that all operations meet established Service Level Agreements (SLAs) related to productivity, turnaround time and accuracy
