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UWorld, LLC

Process Associate - Risk Analyst

Hyderabad , India
full-time

AI overview

Support the Fraud & Risk Operations team in analyzing online fraud, managing chargebacks, and ensuring compliance with security guidelines while engaging directly with customers.

UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.

We are seeking a Process Associate / Risk Analyst to support our Fraud & Risk Operations team in identifying, analyzing, and preventing online fraud and piracy. This role involves continuous fraud analysis, auditing transactions, managing chargebacks, handling account activations/deactivations, and ensuring compliance with DMCA and payment security guidelines. The candidate will also interact with customers to resolve fraud-related concerns.

Key Responsibilities:

Fraud & Risk Analysis

  • Perform continuous fraud analysis on customer account activity and online transactions.
  • Identify suspicious patterns related to online fraud, payment abuse, and piracy.
  • Raise tickets for fraud flags and auditing findings based on internal policies.

Account Management

  • Review, activate, and reactivate genuine customer accounts after verification.
  • Deactivate accounts involved in chargeback abuse, fraud, or policy violations.
  • Handle account recovery processes for legitimate customers.

Chargeback & Payment Auditing

  • Investigate chargebacks and payment disputes.
  • Monitor, audit, and validate transactions to ensure compliance with company and payment gateway standards.

DMCA & Online Piracy Handling

  • Handle DMCA takedown requests related to copyright violations and online piracy.
  • Investigate reported cases of content misuse or illegal distribution.

Customer Interaction

  • Communicate with customers via email, chat, or calls for:
    • Account verification and recovery
    • Fraud investigations
    • Chargeback resolution
    • DMCA-related escalations
  • Maintain professional and empathetic communication while handling sensitive cases.

 Required Qualifications:

  • Bachelor’s degree in Business Administration, Finance, Commerce, Computer Science, or a related field.
  • 3–5 years of experience in Fraud Operations, Risk Analysis, Trust & Safety, or Transaction Monitoring.
  • Strong understanding of online fraud, online piracy, chargebacks, and payment auditing.
  • Experience working with ticketing systems and case management tools.
  • Excellent communication and problem-solving skills.

  Preferred Skills

  • Knowledge of payment gateways and fraud detection tools.
  • Experience handling customer escalations.
  • Familiarity with compliance frameworks and DMCA guidelines.
UWorld, LLC

PassionAt UWorld, we are deeply passionate about teaching and excelling on the high-stakes exams. Back in 2000, while preparing for our own high-stakes exams, we realized that there was a significant gap between what was taught and what was tested. We founded UWorld then with the sole principle of creating only the finest quality preparation products to fill that gap. To accomplish this, we brought together a team of exceptional medical and nursing experts who share the same passion.TrustAt UWorld, we specialize in creating practice questions for high-stakes exams. That’s all we do! Because of this narrow focus, we have mastered the art of teaching and preparing students to overcome the ever-changing challenges of exams. We ensure that every course is comprehensive, evidence-based, and offers a single-point resource. In addition to providing expert preparation for challenging tests, we teach highly effective, clinically useful content that improves patient care. Our questions are deemed by many students to be the essential component in their high performance, and because of their performance, we believe we have contributed to the mass uplifting of exam standards. VisionPreparing for a licensing exam is one of the most significant and stressful times in a student's life. Through our personal experience, we understand the enormity of this challenge and feel that it is our obligation to provide the best practice questions to help people excel. With so many students using our products, we believe it is both a privilege and a serious responsibility to create only those products that will make a difference. As our company grows, we remain committed to developing preparatory products of the highest standards from only the most passionate and gifted educators. Click Here for more information about how you can contribute to UWorld's excellence.

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