AccionLabs is hiring a

Process and Functional Specialist

Technical Qualifications:
• Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Excel), MS Visio, and MS Project
• Familiarity, and demonstrable experience working with leading Service Management tools (preferred)
Certifications:
• Bachelor’s degree and at least five years’ professional experience working in IT Service Management
• ITIL® V3 Foundation Certification
• A minimum of two of the ITIL Immediate certification (list below):
o ITIL® Practitioner Certificate in IT Service Management
o ITIL® Intermediate Certificate in Operational Support and Analysis
o ITIL® Intermediate Certificate in Release, Control and Validation
o ITIL® Intermediate Certificate in Service Offerings and Agreements
o ITIL® Intermediate Certificate in Planning, Protection and Optimization
o ITIL® Intermediate Certificate in Service Strategy
o ITIL® Intermediate Certificate in Service Design
o ITIL® Intermediate Certificate in Service Transition
o ITIL® Intermediate Certificate in Service Operation
o ITIL® Intermediate Certificate in Continual Service Improvement
• ITIL® Managing Across the Lifecycle (MALC) (preferred)
• ITIL® Expert Certification (beneficial)
Other relevant work experience / requirements:
• Demonstrable experience in working in a Services based construct (not just process based construct)
• Demonstrable experience in leading client workshops around ITIL process and functional design
• Ability to articulate own point of view in a simple, clear manner to clients / leadership
• Client management skills in order to build and grow positive client relationships
• Ability to work independently and with a team
• Ability to plan and manage small to medium projects
• Problem solver – the ability to think of solutions and providing options of resolution when escalating to project / client leadership for final decisions
• Demonstrable experience working with large global organizations (preferred)

Bachelor’s degree and at least five years’ professional experience working in IT Service Management

All your information will be kept confidential according to EEO guidelines.

Apply for this job

Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Specialist Q&A's
Report this job
Apply for this job