Who is DigitalOnUs by TechMahindra?
At DigitalOnUs by TechMahindra we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: “work smart and play hard”
Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker, SAP and Google Cloud.
We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends & Learning define your idea of a career? Join us and be part of our family!
We’re looking for a Problem Management Analyst
Location: Remote - Mexico
Description:
- Development and deployment of Problem Management processes that ensure service reliability and consistency.
- Champion of Problem Management, actively improving and optimizing processes.
- Deployment of Service Asset and Configuration Management and assurance it is maintained according to the defined standards.
- Maintenance of the integrity of all systems and services through adherence to processes and effective, identification, management & communication of Risk.
- Support and manage change to Service, Configuration Items, Suppliers and associated documentation.
- Understand, communicate, and apply the principles and approach of industry standard frameworks and good practice, e.g. ITIL v3/4, DevOps and Agile.
- Develops long-term, trusted relationships with senior partners to gain an in-depth understanding of products, services and key business processes and utilized deep business knowledge to oversees activities of multiple teams to provide project engineering work in alignment with business requirements
- Strong Problem Management background - , but with in-depth knowledge and experience of Change, Release, Service Transition and Knowledge Management. Self-motivated achiever who gains satisfaction from providing excellent service to their customers.
- Good understanding of delivery methodologies – Waterfall, Agile, Scrum, Kanban
- Be a positive influencer with ability to negotiate across both technical and non-technical department
- Strong analysis capability and ability to implement process definition, introduction and improvement. Excellent verbal and written communication skills are required along with the ability to discuss technical information to non-technical staff
- Demonstrates in-depth knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide feedback and advice to key partners, such as Product Owners, business sponsors and Service Delivery Managers on complex queries
To qualify for the role, you must have
- Significant work experience leading Problem Management in large and complex environment, preferably in the pharmaceutical industry.
- Good communication skills, awareness of the development life cycle, and supporting production services, including best practice IT management (e.g. Change Management, Incident Management, etc.).
- A fundamental knowledge of ITIL processes and how they are applied within an IT Service management department.
- Understanding of change and risk management within a complex operational environment
- Exceptional experience in customer facing roles
- Extensive experience with modern technology understanding including cloud service, virtual networks/systems
- Considerable experience working virtually in a globally dispersed team
- Strong communication and influencing skills with the ability to communicate complex technical information to all stakeholders
- The ability to create consensus and understanding within virtual teams.
- Ability to work under their own initiative, in support of a strategic end goal.
What you can expect from us
At DigitalOnUs by techmahindra what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.
- Work with some truly remarkable IT engineers, architects, specialists and more.
- We’re growing at a phenomenal pace and we’d like some company.
- Hear your voice, nurture your talent and help you strengthen your foot print!
- Benefits above the law
- Mentorship, and opportunities to grow and learn
If you apply for this opportunity we will get you resume and its contain personal data whose treatment has been authorized by its owner for Digital OnUs, S. de RL de CV (the "Company”). If you are not the owner of this information or have no relation whatsoever with the subjects treated in it, you are requested in the most attentive way not to make copies of it and / or its attached files and delete it immediately, under the risk of being considered as responsible for the unauthorized treatment of personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable regulations. If you are the owner of personal data in possession of the Company and wish to obtain further information regarding the processing of your personal data or the exercise of your ARCO rights, please consult our integral privacy notice on the website https://www.digitalonus.com/privacy-policy/
