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NECSWS

Problem Analyst

Mumbai , India
full-time

Total IT Experience: 4-7 years

  • Analysis and reporting of incident data to identify trends, potential problems and root causes ·
  • Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure ·
  • Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution. ·
  • Diagnosis to determine whether new incidents are related to known errors or existing problem records · Facilitating and coordinating technical meetings ·
  • Leading and facilitating post mortem investigations into high impact faults. ·
  • Managing root cause analysis between technical teams. ·
  • Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure. ·
  • Production of statistics and reports to demonstrate performance of the Problem Management process

Related technical Master’s Degree / Bachelor’s Degree (IT)

Excellent Communication Skills required.

NECSWS

NEC Software Solutions (India) Private Limited!  is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1300+. It is one of the foremost providers of end- to-end IT services across various sectors. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

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