SCOPE AND PURPOSE:
Act as a Brand Ambassador, delivering an exciting and memorable experience to end consumers, creating, stimulating and maximizing sales opportunities, in order to achieve Belmond worldwide sales targets as well as provide excellent service to end consumers.
MAIN DUTIES AND RESPONSIBILITIES:
- Manage the sales process and act as a key contact for LVMH VIC clients.
- Develop and engage new guests and UHNWI within their micro communities by providing customized advice and introducing them to the discovery of the Belmond brand.
- Establish and develop relationships with targeted existing guests to enhance clienteling experience and increase cross portfolio sales achievement.
- Develop a detailed quarterly sales action plan and annual end consumer management plan aimed at achieving and exceeding revenue generation goals.
- Maintain a frequent personal contact with all property-based sales personnel to ensure product knowledge is always up to date and complete alignment of sales strategies.
- Establish a close collaboration with all property sales, revenue management and reservations teams and lead all closing efforts from generated transient/direct leads.
- Qualify all transient sales leads and conduct necessary follow through to secure new bookings that fit with the parameters of “desirable” business.
- Analyse and evaluate direct client productivity (past, current and future) to ensure individual Customer targets are met.
- Establish and nurture a partnership relationship with all key contacts, Directors of Clienteling, decision makers, and influencers within all the LVMH maisons in UAE and the GCC region.
- Conduct product training to LVMH maisons on a regular basis to ensure Belmond remains front-of-mind at all times.
- Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.
- Assist Divisional Director of Sales with the organization of trade shows and commercial events focusing on the luxury B2C market.
- Plan LVMH educational trips to key Belmond destinations as defined in the quarterly / annual sales action plan, and escort these trips if necessary.
- Master usage of all available BI tools provided by Power BI, and implement a regular strategic analysis of markets, properties and account performance.
- Acquire a complete understanding of Belmond distribution channels and B2B approach, and work in collaboration with BCOs and PSTs whenever a third party is involved in a B2C booking process.
- Maintain a proactive role in social media and support the Corporate Marketing communications plan.
- Attend and actively contribute to regular sales meetings organized by the Divisional Director of Sales, or by the London Corporate team, or by the direct manager.
Requirements
- Must have a strong knowledge of the Luxury business.
- Must possess strong selling skills and results oriented.
- A conversationalist, resourceful and customer-focused.
- Act as a team player, sharing best practices from their region and contributing to the team visibility and success.
- Achieve familiarity with the properties and experiences offered by the Belmond portfolio.
- Able to understand, explain and carry out hotel procedures and processes.
- Familiar with B2B distribution and standard commercial b2b strategies.
- Be an ambassador of Belmond at all times.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
This is your moment. Apply today!
