At Mercedes-Benz Research & Development North America (MBRDNA), we are committed to delivering world-class automotive technologies that push the boundaries of what is possible. Our teams of highly skilled engineers and designers use cutting-edge software and technology, to enhance the driving experience and reduce environmental impact.
The Infotainment & AI department is responsible for innovating and evolving the in-vehicle infotainment system for US customers, with the ambition to deliver a best-in-class, market-leading infotainment experience. By combining software platforms, AI capabilities, and customer-centric design, the department drives differentiation and customer satisfaction across the Mercedes-Benz portfolio.
The Principal UI/UX Market Function Owner (MFO) owns the US market UX strategy for infotainment experiences. This role ensures that global UI/UX concepts, standards, and features deliver market-leading usability and customer satisfaction for US customers. Acting as a senior counterpart to global design leadership, this role influences global UX direction through market insights, validation, and strategic recommendations.
Job Responsibilities:
Own the US market UI/UX strategy for infotainment experiences
Define UX priorities and success criteria for the US market
Act as the final UX authority for market-specific decisions and escalations
Influence global UX standards and roadmaps using market insights and data
Drive alignment between Product, Engineering, Data, and global UX leadership
Identify systemic UX gaps and proactively propose experience improvements
Mentor senior and staff UX contributors and raise UX maturity across the org
Communicate UX recommendations clearly to senior stakeholders
Role is embedded in the Market & Field Organization (MFO)
Requires close collaboration with US and global stakeholders
Job responsibilities may evolve based on business needs
Minimum Qualifications:
Master’s degree in Design, Human-Computer Interaction, Psychology, Engineering, or a related field
10+ years of relevant work experience
Strong understanding of user-centered design principles and UX best practices
Experience translating customer and market insights into UX requirements
Ability to review and assess UX concepts, prototypes, and implementations
Strong communication and stakeholder management skills
Experience working in cross-functional and international teams
Experience in mentoring teams in complex technical environments across cloud and embedded software
Ability to manage multiple priorities and operate in ambiguous environments
Comfortable representing the market perspective in global discussions
Proven ability to influence global UX direction in large organizations
Experience operating as a senior UX authority across multiple stakeholders
Valid driver’s license
Preferred Qualifications:
Experience with automotive infotainment or embedded user interfaces
Familiarity with design systems and UX governance models
Experience working in a Market & Field Organization (MFO)
Exposure to usability testing, customer research, or data-informed UX decisions
Experience collaborating with Product Management and Engineering teams
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Why should you apply?
Here at MBRDNA, you create digital ecosystems around cars, you design a language between humans and machines, you make a car even more intelligent - you make the new reality for cars. MBRDNA was honored as one of the "Best Places to Work" by BuiltIn in January 2024, a testament to our commitment to creating an exceptional work environment. At each of our offices, we foster a culture of collaboration and continuous learning, ensuring every team member can thrive and innovate.
Benefits for Full-Time* Employees Include:
• Medical, dental, and vision insurance for employees and their families
• 401(k) with employer match
• Up to 15 company-paid holidays
• Paid time off (flexible time off for salaried employees), sick time, and parental leave
• Tuition assistance program
• Wellness/Fitness reimbursement programs
* Internships & Contractors excluded from Full-Time Employee benefits
MBRDNA is an equal opportunity employer (EOE) and strongly supports diversity in the workforce. MBRDNA only accepts resumes from approved agencies who have a valid Agency Agreement on file. Please do not forward resumes to our applicant tracking system, MBRDNA employees, or send to any MBRDNA location. MBRDNA is not responsible for any fees or claims related to receipt of unsolicited resumes.
Mercedes-Benz Research and Development North America, Inc.
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