Principal Technology Manager, Service Point Platform

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation. At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion. The BlueCat Cloud Platform powers all of BlueCat’s SaaS products, delivering reliable, and globally distributed cloud infrastructure. As part of this mission, Service Point serves as a foundational edge component of the Cloud Platform, providing critical networking, DNS, and intelligence services directly within customer branch and edge environments. Service Point is a secure, cloud-managed appliance, enabling BlueCat’s SaaS offerings to extend automation, visibility, and connectivity into highly distributed, resource- constrained locations. We are seeking a Principal Technology Manager to lead the engineering team responsible for the Service Point - a Debian-based embedded Linux appliance that runs Docker containers and orchestrates microservices using HashiCorp Nomad. This role blends strong engineering leadership with deep hands-on technical expertise. You will guide design, mentor engineers, drive platform evolution, and ensure Service Point meets the demanding requirements of modern enterprise networks. Key Responsibilities: Leadership & Team Management: - Lead, mentor, and grow a team building and operating the Service Point platform. - Coach engineers in technical problem solving, system design, and career growth. - Partner with product and platform leadership to define roadmaps, set priorities, and ensure successful delivery. - Promote a culture of operational excellence, ownership, engineering discipline, and continuous improvement. Technical Oversight: - Own technical designs for the Service Point, an embedded Linux appliance running Docker container workloads orchestrated via Nomad. - Guide the evolution of OS services, security hardening, container runtime behavior, and system-level networking. - Design for edge constraints, including: - limited CPU/memory resources - reduced operating footprints - low-overhead and low-cost (cloud) orchestration - secure remote updates and lifecycle management - Establish robust strategies for appliance provisioning, upgrades, telemetry, diagnostics, and recovery. - Drive best practices in CI/CD, automation, observability, and system performance. Operational Excellence: - Oversee reliable operation of Service Point across globally distributed, edge- based deployments. - Build monitoring, alerting, and analytics suited for remote or low-bandwidth environments. - Lead incident response and root-cause analysis for complex issues spanning Linux internals, networking, containers, and orchestration. - Partner with security teams to ensure hardened OS images, secure secrets management, and compliance with enterprise expectations. Cross-Functional Collaboration: - Collaborate closely with Cloud Platform and Product teams to ensure smooth integration of Service Point capabilities. - Communicate platform vision, technical decisions, constraints, and trade-offs across the organization. - Represent Service Point in technical planning, architecture reviews, and strategic initiatives. Qualifications Required: - Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred). - 10+ years of engineering experience, including 3–5 years in technical leadership or engineering management roles. - Deep knowledge ofLinux internals, especially Debian: - systemd, cgroups, namespaces - networking stack, routing, DNS, DHCP - iptables/nftables, firewalls - package management & secure configuration - Strong experience with Docker containerization and container networking. - Proficiency in Golang and/or Python for systems development and API integration. - Expert-level proficiency with HashiCorp tooling (Terraform, Packer, Vault, Consul, Nomad) - Experience building and packaging applications: Makefiles and GNU toolchain, Golang compiler toolchain (including cross-compiling), Debian packaging tools (dpkg, apt, debuild) - Strong understanding of networking protocols (TCP/IP, DNS, DHCP, routing). - Demonstrated experience driving engineering rigor, CI/CD automation, observability, and operational excellence. Preferred: - Previous experience with embedded Linux appliances, especially in networking or edge compute environments. - Knowledge of Kubernetes and lightweight distributions such as k3s as complementary orchestration tools. - Experience designing or operating systems for constrained, highly distributed, or offline environments. - Background with encryption, key management, and secure infrastructure design.