At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Principal Technical Program Manager- Cloud
Why We Have This Role
At Qualtrics, we're on a mission to empower organizations to elevate their customer and employee experiences. With over 13,000+ clients worldwide, it’s crucial to build well-localized, high-quality products that close operational gaps. This role is critical in orchestrating complex, cross-engineering initiatives to achieve our ambitious goals. You will partner with teams across IT, Procurement, Financial Planning & Analysis, and more to streamline budgeting and vendor intake processes, enabling efficient onboarding of new technologies. As a key cross-functional leader within the Products, Engineering, and UX teams, you’ll ensure budget compliance and drive enhancements to our bottom-line costs and profit margins. You’ll collaborate across multiple disciplines to lead these large-scale projects to success.
How You’ll Find Success
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Strategic and Tactical Balance: Leverage your ability to see the big picture while effectively managing day-to-day operations.
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Data-Driven Decision Making: Use data to form and articulate points of view, ensuring that strategies are backed by solid evidence.
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Empathetic Leadership: Lead with empathy, providing support and mentorship to your colleagues.
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Communication Mastery: Excellent written and verbal communication skills to collaborate with both technical and non-technical partners.
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Cross-Functional Collaboration: Ability to work well with various departments like Engineering, Product Management, and Marketing.
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Project Management Expertise: Demonstrate a track record of managing and delivering large, complex software projects.
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Team Empowerment: Contribute to designing a sustainable operating model that empowers the entire TPM community within Qualtrics.
How You’ll Grow
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Leadership Development: Gain experience in guiding cross-functional teams of senior professionals.
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Strategic Impact: Shape the direction of key technical and product-focused programs.
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Cross-Functional Insight: Enhance your ability to work across multiple departments and disciplines.
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Data Utilization: Improve your skills in leveraging data for strategic decision-making.
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Operational Excellence: Develop mechanisms that drive visibility and alignment, enhancing organizational efficiency.
Things You’ll Do
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Define Requirements and Roadmaps: Develop multi-quarter or multi-year plans for complex programs, ensuring they’re aligned with company goals.
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Coordinate Across Teams: Collaborate with various disciplines to meet project objectives and ensure timely delivery.
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Drive Visibility and Alignment: Establish mechanisms to keep all cross-engineering initiatives visible and aligned.
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Empower TPM Community: Contribute to designing and implementing a sustainable operating model to empower TPMs within the organization.
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Lead Key Initiatives: Oversee major technical and product-focused programs, ensuring their successful execution.
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Mentorship and Guidance: Provide mentorship to peers, fostering a collaborative and growth-oriented environment.
What We’re Looking For On Your Resume
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Bachelor’s Degree or Higher: In Computer Science or a related technical field.
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Experience: 9+ years in technical program/project management or similar fields.
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Large-Scale Project Management: Proven track record in managing and delivering large software development projects.
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Cross-Functional Leadership: Experience collaborating across various functions with multiple dependencies and constraints.
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Effective Communication: Ability to establish credibility and communicate effectively with both technical and non-technical partners, including executive staff.
What You Should Know About This Role
This role is highly visible across the company and will significantly impact the profitability and overall success of Qualtrics. It serves as a crucial bridge between the technical teams in Product and Engineering and other parts of the business.
Our Team’s Favorite Perks and Benefits
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Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
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Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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