About the role

As a Principal Engineer you will develop and implement cross-functional strategies and solutions for Netskope’s products and services. This resource will lead tactical and strategic infrastructure and product initiatives by designing, building, and managing complex computing systems and processes that facilitate the introduction of new products and services while allowing existing services to scale.  In addition, the incumbent will provide technical leadership by sharing best practices and technology trends, and acting as a technical mentor related to the use of systems, products, services, and building scalable system architectures. 

Essential Functions:

• Analyze business needs, service roadmaps, and service lifecycles to develop operational and product strategies, architectures, and designs that meet the needs of each stakeholder.
• Analyze service metrics and other key operational indicators to identify systemic architectural or operational process issues or gaps.  Use this and other information to recommend changes to system or service architectures or develop changes to operational processes or procedures.
• Architect, design, build, and manage complex computing systems in order to fulfill operational strategies for Netskope’s services.
• Actively participate in the development of service implementations, service definitions, component interfaces and experimental prototypes created by the engineering and development teams. 
• Develop and maintain a high level of technical expertise within Netskope’s services and products. Maintain expert level knowledge with all aspects of Netskope’s system and network Infrastructure and services.
• Maintain a commitment to customer satisfaction and unwavering customer focus, having documented ability to communicate the value of our solution in a way that resonates with all levels of Netskope’s organization.
• Act as technical expert by tracking technology trends, recommending technology paths, and providing operational requirements to the engineering and development groups.
• Direct and review the development and implementation of formalized operational processes and procedures.
• Mentor and direct others in their technology evaluations, technical designs, and technical implementations as they relate to operations.
• Lead innovation efforts and participate in industry conferences, standards efforts, and standards committees.
  
  

Qualifications:  

Required Experience: 

• Bachelor’s Degree or higher in Computer Science or closely related field or comparable education and experience typically obtained by five or more years related work experience.​
• Demonstrated expertise in designing, building and managing complex computing systems and services with​ experience directing operational engineers in these processes.​
• Working experience in operational design of distributed large-scale systems involving software, hardware, network and process components
• Can effectively communicate system capabilities and limitations by preparing thorough and articulate documentation, developing processes and procedures, and participating in or leading formal presentations.​
• Demonstrated experience in documenting architectures, designs, and services. Extensive experience in abstracting software designs into functional and operational deployments.
• Demonstrated experience in working with large-scale systems management processes, including configuration management and change control processes.​
• Demonstrated ability in documenting, describing, automating, releasing and maintaining high-quality, high-impact, and highly distributed service-oriented systems and software.
• Comprehensive understanding of computer internal architecture and design to include working knowledge of specific details and design of some variants of the *NIX and Windows based operating systems.
• Demonstrated experience in the development of operational requirements as they relate to large-scale systems implementations in highly distributed service infrastructures.​ 
• Demonstrated ability in developing large-scale functional system architectures, implementation designs, and operational processes in collaboration with product owners, system stakeholders, and development engineers.
• Demonstrated ability and willingness to act as technical expert, to track technology trends and to provide sound basis and reasoning for recommending technology paths.​ Demonstrated ability to mentor or direct others in their technology evaluations.​
  
  

Desired Experience:

• Experience in working with both agile and plan-driven development processes such as Scrum and, Agile Development
• Knowledge in a variety of programming languages and computing platforms including Rust, Go, C++, Python, database query languages, k8s, and service-oriented development environments.​ 

#LI-NN1