We are seeking an experienced Principal Strategic Architect to join our Professional Services organization. The Principal Strategic Architect serves as the senior-most technical authority for assigned flagship customers, acting as a trusted executive partner to CIOs, CTOs, and business leaders.

This role is accountable for shaping long-term customer technology strategy, including enterprise automation, integration, AI-driven and agentic architectures, and governance models built on the Workato platform. The Principal Strategic Architect influences multi-year roadmaps, executive decision-making, and expansion strategy, ensuring customers realize sustained business value at scale.

^{The role blends deep consulting expertise, enterprise architecture leadership, and fluency in emerging technologies to guide customers through complex transformation initiatives.}

• Responsibilities 

  We are looking for an exceptional Principal Strategic Architect to join our growing team. In this role, you will be responsible to: 

  Executive Advisory & Flagship Account Leadership

  • Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders
  • Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards
  • Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions
  • Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts

  AI, Agentic Automation & Enterprise MCP Strategy

  • Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem
  • Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation
  • Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including:
  • Context management across applications, data, and workflows
  • Secure orchestration of AI agents and automations
  • Governance, observability, and lifecycle management for AI-driven systems
  • Align AI and agentic initiatives with enterprise security, compliance, and risk requirements
  • Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes

  Expansion, Value Realization & Commercial Impact

  • Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment
  • Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation
  • Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment
  • Track, articulate, and executive-report value realization outcomes linked to Workato adoption

  Strategic Consulting & Advisory Delivery

  • Lead high-impact professional services engagements requiring executive-level judgment and architectural depth
  • Apply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide, across customer environments
  • Guide customers through:
  • Enterprise automation and integration target-state definition
  • Prioritization of integration, automation, and AI use cases
  • Advanced prototyping and accelerator-led delivery
  • Recipe and agent lifecycle management best practices
  • Advise on enterprise operating models that enable scalable automation and AI adoption

  Architecture Governance & Decision Authority

  • Define and enforce architecture principles, standards, and guardrails across customer implementations
  • Act as escalation authority for non-standard architectures, AI design exceptions, and complex trade-offs
  • Guide customers on governance models covering integration, automation, and AI agents
  • Ensure solutions are scalable, secure, and aligned with long-term enterprise architecture objectives

  Frameworks, Thought Leadership & Enablement

  • Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices
  • Create reusable executive-level assets such as reference architectures, strategy decks, and white papers
  • Serve as a Workato evangelist, articulating platform value across automation, integration, and AI
  • Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams
  • Support partner enablement and delivery excellence across the Workato ecosystem

  Requirements 

  Required

  • Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
  • 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms
  • 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role
  • Demonstrated experience advising C-level executives on technology strategy and enterprise transformation
  • Strong understanding of enterprise security, governance, and operating models
  • Proven track record of driving platform expansion and value realization through professional services
  • Excellent executive communication skills, including board-level presentations and strategic documentation
  • Ability to operate independently in complex, ambiguous environments and take ownership of outcomes
  • Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances

  
  Preferred

  • • Master’s (but not required) in Computer Science, Software Engineering, Business, or in a related field. Bachelor’s degrees and those with non-traditional but similar proven experiences may also apply. 
    • Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases
    • Knowledge of AWS, Azure, and GCP
    • Experience having worked in a start-up environment

For California applicants, the base pay for this role may range between $187,000 - $253,000 plus variable, benefits, perks, and equity.

(REQ ID: 2607)