Principal Site Reliability Engineer (Platform Tribe)

Founded in 2012, Playson is a leading iGaming supplier recognised worldwide. We provide our customers with a high-end micro-service-based platform as a service that aims to process billions of financial transactions per day. We provide a cross-regional setup and are chasing latency reduction down to zero. We highly invest in delivering the best game experience and smooth connection regardless of the internet coverage and bandwidth of the game clients.

We are currently seeking an experienced Principal Site Reliability Engineer to join our dynamic Platform Tribe.

What will you be doing:

• Manage day-to-day alerts, system checks, and issue escalation as necessary.

• Provide 24x7 on-call support for critical SaaS events.

• Document issues and remediation steps.

• Proactively create monitors within the EKS/K8s ecosystem.

• Deploy to EKS/K8s cluster using Terraform and Helm/Flux.

• Enhance infrastructure health by implementing checks and scripts to address known issues.

• Maintain and develop deployment code.

• Implement/integrate new technologies into our Cloud Infrastructure.

• Collaborate with other teams to provide top-notch support and assistance.

• Prioritize customer focus in planning deployments/updates, ensuring minimal impact.

• Conduct RCA and take necessary corrective actions to prevent issue recurrence.

• Assign alert-related actions to the appropriate team after investigation.

• Handle support requests for environment-specific actions.

To succeed in this role, you will need:

• Proficiency in Kubernetes (deployment, scaling, troubleshooting).

• Experience with configuration management tools like FluxCD/ArgoCD.

• Strong experience with issue processing (RCA, Postmortems).

• Familiarity with AWS, Terraform, Docker, CI/CD.

• Experience with monitoring tools like DataDog, Prometheus, Grafana, and logging solutions like Elasticsearch, Logstash, and Kibana (ELK Stack) or AWS CloudWatch.

• Strong understanding of networking concepts and protocols.

• Proficiency in at least one scripting language (e.g., Python, NodeJS, Go).

• Proficiency in Git or other version control systems.

• Familiarity with incident response and management tools like PagerDuty, Opsgenie, or VictorOps.

• Ownership, proactiveness, persistence, and passion for maintaining a high-traffic online platform.

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews

• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system

• Flexible Schedule: We offer a flexible work schedule to accommodate your needs

• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort

• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other

• Financial Support for Life Events: We provide financial support during special life events

• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave

• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

• Professional Development: Get reimbursement for professional development courses and training

The recruitment process includes the following steps:

1. HR Interview 30-45 min

2. Meeting with Product Owner 60 min

3. Technical interview 90 min

4. Final Interview with CTO 60 min