Senior Manager, Sortation Management - Delivery Station - Area Manager

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. 

Position: Senior Manager, Sortation Management - Delivery Station Manager

What You Will Do:

Lead and manage the entire last mile operations for a designated area, overseeing multiple Camp Leaders and Helper Managers.

Ensure alignment and performance across all camps within the area, focusing on service quality, customer satisfaction, and cost efficiency.

Drive strategic execution of operational initiatives, SOP adherence, and area-wide KPIs.

Monitor daily and weekly operational metrics to proactively address gaps and improve efficiency.

Coordinate with cross-functional teams (HR, Training, Safety, Finance) to support staffing, compliance, and performance objectives.

Lead area-level business reviews and performance analysis for leadership reporting and planning.

Own the implementation of new policies, tools, or initiatives across the area.

Key Responsibilities:

Ensure smooth coordination between sort and delivery operations across all camps.

Conduct regular audits and camp visits to ensure SOP and safety compliance.

Coach, mentor, and develop Camp managers and Helper Managers to build operational leadership capability.

Analyze operational performance and lead continuous improvement initiatives across the area.

Handle escalations and emergency responses across multiple camps effectively.

Collaborate with senior regional leadership to align area goals with company objectives.

Essential Qualifications: 

Strong leadership experience in logistics, last mile delivery, or warehouse operations.

Proven ability to manage multiple teams across multiple sites or locations.

Excellent analytical and decision-making skills; ability to work with operational metrics.

Bachelor’s degree preferred; equivalent experience in logistics or operations may be considered.

Effective communication and people development skills.

Experience in implementing cross-site initiatives or operational process improvements is a plus

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.