Principal Product Manager, Travel

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR is constantly looking to find ways to improve the day-of-travel experience for all travelers by investing in new products and technologies. The Principal Product Manager will work closely with Engineering leadership and the Aviation team to define and build the next generation of products at CLEAR to enable global scale and operational excellence of these experiences to millions of travelers worldwide. 

You obsess over enabling frictionless travel experiences for customers. You bring a high level of creativity to product management. You’re interested in complex, consumer-oriented problems, and you think big, execute, and excel in both ambiguous and highly constrained scenarios. You possess a strong understanding of design and the ability to partner with design and UXR teams to craft a magical, award-worthy consumer experience. Ideal candidates possess vision, grit, and attention to detail to make that vision a reality. You must enjoy engaging with customers and evangelizing their needs. You balance abstract strategic thinking with outstanding execution, and you’re a tenacious, metrics-driven, enterprising, self-starter, obsessed with the art of the possible.

What you'll do:

• Define the strategic vision and product roadmap for a portfolio of emerging travel products in the context of broader organizational strategies and goals, in collaboration with our internal and external partners
• Identify key performance indicators that will allow the team to hone in on areas of need and focus
• Build for a seamless tie-in between the Concierge experiences and the rest of CLEAR
• Identify blockers that limit our group's ability to deliver magical member experiences - whether it’s updating an account, enrolling, or verifying
• Build and manage multiple complex products from start to finish, owning the end-to-end product lifecycle from design to delivery
• Drive a consistent end-user experience across our network
• Collaborate cross-functionally with Business Operations, Engineering, Design, and Marketing in order to deliver against quarterly and annual roadmap initiatives
• Drive continuous improvement using qualitative and quantitative data to identify issues and ways to improve

How you'll measure success:

• Develop success metrics for your team
• Partner with stakeholders to identify additional opportunities that extend our member value proposition within the lanes to the airport ecosystem and support our ambitions to win the day of travel
• Your top goal is to drive delightful and iterative member experiences

What you're great at:

• 10+ years of experience in product management, preferably having led teams for 3+ years
• Demonstrated track record of building stakeholder relationships through outstanding collaboration skills
• Strong leadership, organizational, and execution skills
• Ability to create clarity and drive focus in complex and dynamic contexts
• Proven track record of taking a data-driven approach to evaluate competing priorities and align with product goals and the company's OKRs
• Customer-focused and deeply understands the market and unmet needs
• An excellent communicator who articulates the product strategy and roadmap, structures the problem at hand
• Understand how and when to say no, leveraging qualitative and quantitative data to support your position
• Comfortable with ambiguity and challenge, thriving in a fast-paced environment

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $235,000-$275,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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