Principal Product Manager- Payments Platform (Viator)

The Viator Platform Product team is seeking an experienced and enthusiastic Principal Product Manager to lead the Payments team on a mission to place Viator at the center of the Experiences ecosystem by solving the complex underlying problems. You will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions and grow as a Product Manager.

As a Principal Product Manager, you will set the vision for our Payments platform product and establish and execute a roadmap that advances us toward your vision while meeting the needs of multiple stakeholders across the company: Engineering, Product, Marketing, Finance, Trust & Safety and Legal. You will develop a complex and integral platform that is core to the Viator business. You will serve as a product evangelist and subject matter expert for internal and external teams, including various Viator business units and partners (particularly our payment service providers). Rather than creating a singular offering for one group of customers you will focus on building an ecosystem that enables others to create exponential value.  

We’re looking for someone who is passionate about building platforms, deeply understands the complicated regulatory and commercial environment around payments, values simple interfaces for complex products and thrives in a fast-paced, collaborative environment. In this role you will help define and shape the overall Payments function. This is a tremendous opportunity to have a significant impact on the business and continually innovate with a globally recognized leader in travel.

What you'll do

• Define and own the Payments platform.
• Own the entire Viator payment ecosystem from inbound payments to partner payouts and the accounting & ledgering in between.
• Establish a long-term product roadmap to guide us toward our strategic business and technical objectives.
• Forge strong relationships with internal teams, including Engineering, Product, Marketing, Finance, Trust & Safety and Legal, and external partners, leveraging their offerings and expertise to increase the value of our platform.
• Uncover and understand business stakeholder needs, and translate them into product requirements.
• Develop business cases, including evaluating and recommending implementation options.
• Develop specs for engineering teams to implement. Collaborate with various engineering teams to ensure stakeholder requirements are fully understood and the product/feature is built per the specifications.
• Define and measure key success metrics, demonstrating improvements in critical areas such as customer conversion, reliability and velocity and understanding the impact of the final deliverables.
• Set prioritization, including managing the backlog.
• Serve as a product evangelist and subject matter expert across the company for Platform, providing guidance and knowledge transfer as needed.
• Facilitate the creation and maintenance of proper product documentation.
• Research, understand and follow technical trends in the industry. Assess emerging products and policies to measure their potential value or threat to the company and its products, and make recommendations for which new technologies to invest in or leverage.

 Skills/Experience

• 10+ years product management experience, of which 5+ years include product management for complex payments products at scale.
• Deep understanding of the complicated regulatory and commercial environment around payments.
• Strong understanding of APIs and best practices for creating and sharing REST APIs; experience calling an API is desirable.
• Exceptional attention to detail, strategic thinking and stakeholder management.
• Affinity for simplifying complex regulatory and financial requirements into crisp, executable plans.
• Strong ability to rapidly identify, communicate and resolve technical issues with multiple engineering teams and business stakeholders.
• Tenacious with a strong sense of ownership, working quickly and effectively under pressure and time constraints with minimal guidance.
• Excellent communication, and comfort communicating at all levels in the organization.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request . Please include the job requisition number in your message.

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