Kraken

Principal Product Manager

New York, U.S.

Full-Time

Hybrid

$160,000 – $215,000 per year

TLDR

Define and own the vision for products that enhance customer experiences for vertically integrated utilities, collaborating across teams to deliver business value.

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. What you'll do:

Define and own the vision, strategy, and roadmap for assigned products within the Vertically Integrated product group.

Partner with utilities, client delivery, and internal product teams to identify key needs and prioritize impactful solutions.

Translate insights from real-world utilities into clear product outcomes and measurable success metrics.

Develop, prioritize, and execute your product roadmap, ensuring we deliver required outcomes, within the timelines agreed to, while also building a flexible experience within our core application.

Drive standard frameworks and strategy for compliance topics across various product teams, ensuring alignment without constraining team autonomy.

Translate complex regulatory requirements into clear product implications and client-facing narratives, supporting sales, delivery, and client trust.

Contribute to evolving internal compliance best practices and frameworks, helping teams navigate regulatory requirements through a product-led lens.

Work closely with engineering to build, test, and refine products.

Drive a best-in-class user experience

What you'll have:

7+ years of product management experience in enterprise software with experience in the utility industry

Ability to translate between regulatory, technical, and business perspectives, simplifying complex product and compliance concepts into actionable product decisions

You’re a systems thinker who can connect customer experience, data, and operational workflows into coherent, scalable products.

Proven experience leading cross-functional teams, including engineering, UX and data science

You’re adaptable and thrive in a dynamic environment, whether working on a high-level product strategy or rolling up your sleeves to execute.

Strong analytical skills, with the ability to define and track key success metrics.

Excellent communication and stakeholder management, balancing technical and business needs.

Comfort engaging with clients during sales, discovery, and delivery,

Experience influencing without direct authority, guiding teams on complex topics through clarity and strong reasoning

Passion for customer experience, with a strong focus on usability, efficiency, and empathy.

Familiarity with cross-product compliance frameworks (e.g., SOX, SOC2, NIS, GDPR) and their application in a product-led environment.

What you'll love about us:

Great medical, dental, and vision insurance options including FSAs

Paid time off — we have a flexible policy for time off, we don't count days. We encourage you to take the time you need to relax and refresh.

401(k) plan with employer match

Parental leave. Biological, adoptive and foster parents are all eligible.

Pre-tax commuter benefits.

Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.

Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.

Modern office in the heart of Manhattan (Tribeca).

The salary range for this senior position in NYC ranges on average from $160,000 - $215,000 depending on relevant experience, role alignment, and expertise demonstrated throughout the interview process. While the full salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. We can also offer potential remote flexibility for candidates in the North East for our Principal level positions.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.

Benefits

Equity Compensation

Equity Options: every Kraken employee owns part of the business.

Flexible Work Hours

Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.

Health Insurance

Great medical, dental, and vision insurance options including FSAs

Modern office in Manhattan

Modern office in the heart of Manhattan (Tribeca).

Paid Parental Leave

Parental leave. Biological, adoptive and foster parents are all eligible.

Paid Time Off

Paid time off — we have a flexible policy for time off, we don't count days. We encourage you to take the time you need to relax and refresh.

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Kraken

Kraken Technologies is a tech company developing a customer platform for utilities that helps businesses optimize energy resources and improve customer experiences. Focused on the transition to green energy, Kraken delivers innovative AI-driven solutions to create a smarter, more sustainable energy system.

Founded: Founded 2019
Employees: 51-200 employees
Industry: Internet Software & Services

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Principal Product Manager

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